administrative support

Myrna Rodríguez

Houston, TX ***** 787-***-**** *****.****@*****.***

O ffice Manager

Dedicated and technically skilled business professional with a versatile administrative support skill set developed

through experience as a dental office manager for 15 years and as an assistant supervisor at insurance companies.

Superb organizer with long track record of filling multiple roles simultaneously, with proven crisis management skills

that ensure smooth, effective service to patients/clients and contribute to the bottom line.

Vast commercial insurance background, including insurance brokerage.

Excellent verbal and writing skills in both, English and Spanish.

K ey Skills

Office & Patient Management A/P, Billings & Collections Records Management

Teambuilding & Supervision MS Word & Excel Staff Development & Training

E xperience

KENNETH J. ROSARIO DENTAL PRACTICE 1998 to 2013

Office Manager

Responsible for cashier functions, collection of required co-pay/deductibles, and adherence to HIPAA requirements.

Obtained and recorded accurate patients’ demographic and insurance information. Ensured use of correct insurance plan

codes in the billing process. Performed insurance eligibility to ensure reimbursement for services contacting providers.

Developed efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing

responsibilities necessitated by increase in patient volume.

Increased collections by 30% by overseeing that scheduling was done properly, re-care was maintained, all patient

contacts were constantly updated, and establishing effective insurance and patient insurance collection procedures.

MARSH, SALDAÑA, INC. (Insurance Brokers) 1993 to 1998

Assistant Account Executive

Served as executive assistant to the Company senior account executive. Responsible for developing new business and

maintaining existing insurance accounts, analyzed coverage and designed/submitted the best insurance alternatives to local,

stateside and UK markets clients.

PRAICO-MAPFRE INSURANCE CO. 1988 to 1993

Assistant Supervisor and Commercial Lines Underwriter

Responsible for monitoring and coordinating all business matters between PRAICO and the Puerto Rican Insurance

Agency, including negotiating with producers, placing excess line coverage in London and U. S. markets, quoting and

issuing policies covering risks in Puerto Rico, and preparing quotes for local government risks and preparing the policies

and corresponding endorsements if the quotes were accepted.

1985 to 1988

EASTERN AIRLINES, INC.

Manpower and Forecasting Control Specialist

Responsible for payroll, attendance records, employee requests, monthly reports, and other special projects.

E ducation

University of Puerto Rico, San Juan, PR 1977 to 1986

MBA

Bachelor in Business Administration

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