Customer Service Consultant Expert
Resume:
Joshua Rath
Holley NY 14470
**********@**.***
OBJECTIVE
Subject Matter Expert with more than 5+ years background in call center
industry. Earned an Associate's Degree in Computer Information Systems.
Strong knowledge of technology and sales techniques. Interested in pursuing
a position with a company with a strong reputation.
WORK EXPERIENCE
Team Lead/Subject Matter Expert
October 2010 - October 2014
Sutherland Global Services Inc. Rochester, New York
Business Process Outsourcing
Being a Team Lead 2 teams consisting of 15+ consultants working for various
Fortune 500 companies. A Team Lead/Subject Matter Expert for the AT&T U-
Verse Blue Program and Intuit Websites Program regarding the development of
the programs consultant. Coaching consultants to be able to meet/exceed
team goals. Answering and de-escalating incoming customer calls regarding
billing, customer service and technical assistance. Selling/up-selling
customers regarding there wants/needs better packages/products. Ability to
adapt to different business needs in a fast and speedy manor. A member of
various employee engagement councils to improve employee functions.
Producing daily reports regarding various metrics. Customer Service/Sales
Performance, Microsoft Office and Outlook Operations,
Reading/Understanding/Creating Daily/Monthly Reports, Senior Website
Advisor, New Hire Mentor, Nesting Development Coach/Champion, Taking LEAD
(Leadership to Management), Classes to Become a Manager.
Technical Support/Customer Service
October 2007 - October 2010
ADT Security Services, Inc. West Henrietta, New York
Security and Surveillance
Responsible for taking first line inbound customer service and technical
support calls. Providing excellent and efficient customer service, being
able to adapt to new job requirements and receive, make and transfer calls
to appropriate departments, windows navigation, ability to calm down and
keep customers calm in moments of excitement, Mastermind
monitoring/business operation.
Sales Floor Representative, Seasonal
August 2007 - September 2007
Target Henrietta, New York
Retail
Providing Customer Service for One of the Premier Retail Corporations,
Cashiering, Handling Large Sums of Money, Using Various Electronic
Equipment To Be Successful in the Job., Answering Phones, Re-shopping/Go
Backs (putting items back in the correct place in the store),
Zoning/Leveling/Blocking, Stocking.
Telephone Banker I
July 2005 - July 2007
Washington Mutual Albion, New York
Banking
Providing Excellent Customer Service for One of the Country's Premier
Banking Institutions, Being Aware of Banking Terminology, Customs, Polices,
and Laws, Answering Customers Phone Calls and Banking Inquiries, Computer
Navigating, Navigating Windows, Microsoft Office and Outlooks Components,
Siebel System Operation.
Cashier
March 2004 - July 2005
Chase Pitkins Brockport, New York
Retail
Cashiering, Handling Large Sums Of Money, Providing Customer Service,
Cleaning, Answering Phone Calls, Knowing Products That The Company Sells
And The Location Of The Items, Making Sure That The Parking Lot In Front Of
The Store Is Free Of Carts, So That They Do Not Hit Vehicles Parked At The
Store.
Cashier / Sales Representative
February 2004 - May 2005
Tanning Bed Brockport, New York
Retail
Cashiering Being Responsible For Large Sums Of Money, Customer Service,
Selling, Advising Customers Of Packages That Are Sold, Sales, Advising
Customer Of Tanning Advice, Cleaning, Opening And Closing The Store.
Bagger/Cashier
August 2001 - January 2004
Publix Daytona Beach, Ormond Beach and Jacksonville, Florida
Retail
Bagging Customers Groceries, Helping Customers to Their Vehicles,
Collecting Carts That Are Left In the Parking Lot, Cleaning,
Blocking/Zoning/Leveling, Cashiering, Handling Large Sums of Money,
Counting Down Cash Drawers.
EDUCATION
Associate Degree, Computer Information Systems
September 2007 - December 2009
Monroe Community College Henrietta, New York
Computer Programming, System Design, Business, Math, Accounting, and
Economics Classes
SKILLS
Strong Computer Skills Exper
t
Expert in Windows navigation and Microsoft Office programs Exper
t
Mastermind Monitoring Expert Exper
t
Programming Language Efficient: Java, Visual Basic, SQL, Database Exper
Programming t
Ability to analysis and design of Information Systems Exper
t
Strong business, marketing, accounting and math skills Exper
t
Good public speaking skills Exper
t
Excellent ability to adapt to ever occurring changes Exper
t
Great Ability to succeed under pressure Exper
t
Microsoft Office Excel Exper
t
HONORS & AWARDS
2nd Degree Blackbelt in Isshin Ryu Karate with over 15 Years of
Training and more than 5 Years Teaching Experience. I have also been on a
World Tournament Team for my karate academy when I was 16 years old. I also
won instructor of the year in 1999 while in high school.
3 Time Sutherland Platinum Values Award winner focusing on the People Core
Value.
Contact this candidate