Project Manager Management

Shreemayee Kar

Email: ********@*****.*** Phone: 920-***-**** Green

Bay, WI

SUMMARY:

● An accomplished professional with IT experience who has served various roles from training, process &

quality management to program management and has demonstrated success in delivering end-to-end

high quality projects repeatedly.

● Experience in working with diverse environment and coordinating with diverse groups at different

locations (India, USA, Europe)

● Successful experience in managing continuous process improvement programs for CMMI assessment

and ISO 9001 certification.

● Extensive experience in managing PMO, SEPG (S/W Engineering Process Group) and cross-functional

teams, training and mentoring.

● Is an analytical decision maker with excellent assessment and problem solving skill.

● Has been instrumental in assisting senior leadership to formulate strategic directions with proven

Management, Communications and Leadership skills.

● Successful experience in strategic planning for organizational change.

KEY SKILLS:

● Total Quality Management & Continuous process improvement

● SEI – CMM, ISO 9001, ITIL

● IT Governance using COBIT, MOF, SOX

● Program / project Management

● Business process gap analysis

● Change management

● Global, cross functional project team management

● Organizational Change Management

● Training & mentoring

● Clearquest, Clear Case, Requisite Pro

● Visio, MS Project, MS Access, Excel, Power point & Word

● Lotus Notes, 4th Dimension (DBMS in MAC environment)

JOB TITLS HELD:

• Consultant, ADIRE (May’10 – current)

• Process Architect, EDCI, Appleton, WI (Oct’07 – May 08; Feb’10 – May’10)

• Manager, Process & Quality, Ericsson Inc, Denver, CO (May’01 – Jul’03)

• Project Manager- Quality, Ericsson HP Telecom, New Delhi, India (Jan’99 – May’01)

• Technical Leader, Network Programs Inc, New Delhi, India (June’96 – Jan’99)

• Programmer, DSQ Software Ltd, Chennai India (July ‘97 – April ‘99)

PROFESSIONAL EXPERIENCE

Consultant, ADIRE (May 10 – current)

Currently managing several projects for ADIRE (Alternative Development Initiative with Renewable Energy)

a non-profit organization.

● Program management involving long and short range planning of projects, process re-engineering,

project scheduling, budgeting, reporting and implementation, along with coaching and mentoring staff on

the planning and execution of the projects in four areas (Health, Energy, Learning & Production).

● Involved in setting up computer learning centers & information kiosks, imparting training, managing the

quality of various services and products offered by ADIRE.

● Responsible for issue/problem management, root cause analysis and tracking the problem through

completion.

● Preparing grant proposals, organize and coordinate fundraising events, reviewing the projects with the

sponsors and the board members.

Process Architect EDCI, WI (Oct’07 – May 08; Feb’10 – May’10)

Worked as process architect for EDCI at client sites for Overdrive First GEAR Enterprise Operation

Framework project.

● Responsible for managing the redesign and deployment of ITIL, MOF and SOX compliant service

management functions i.e. Change Management, Release, Incident, Problem, Service Level,

Configuration Management, Service Desk Administration, IT Service Continuity Management processes.

● The target enterprise operation framework improved and supplemented the processes that are currently in

place within Oshkosh Corporation integrating across operational units, maximizing systems availability

and minimizing IT staff re-works.

● Created End to End Work/Process flow as part of the Continuous Improvement program by working with

the consultant groups, business and technical groups

● Identified gaps in the current process

● Created a structure in the intake process with more end-to-end business involvement

● Defined the business prioritization process

● Enabled business and IT teams to work seamlessly resulting in higher quality and time/cost savings.

● Eliminated redundancies of work effort by defining a more streamlined change control process

● Enabled tracking and addressing dependencies better among different subject areas/teams

* During Aug’03 – Oct’07, I was doing MS in Management and was working as intern, volunteer (as I

did not have my work permit during this period) at GENCO and Brown County United Way Strategic

planning committee.

As an intern at Genco I was responsible for doing a process gap analysis for their inbound and

outbound parcel management process flow and identified process improvement opportunities.

As a volunteer at Brown County United Way, was part of the strategic planning committee and

conducted community engagement workshops using Appreciative Inquiry methodology in all over

Brown County and member of the group for drafting the strategic plan and a handbook on how to

engage the stakeholders of Brown County United Way.

Manager (Process & Quality), Ericsson Inc., Denver, CO (May’01 – Jul’03)

Program management of portfolio of projects institutionalizing industry best practices in the sales and s/w

development process of Customer Management Solutions (CMS).

● Provided program management support for the assigned group of projects in the portfolio; assist project

managers in the development of project roadmaps based on resource capacity/forecast

● Defined deliverables, milestones, and interdependencies and identified contingencies.

● Planned and facilitated project meetings; ensured comprehensive minutes, agendas and schedules were

prepared and distributed promptly.

● Consulted with project managers and teams as needed to bring out risks/issues/challenges. Accurately

assessed issues, evaluated and developed alternative courses of action; recommended and/or

implemented creative and effective solutions; documented results

● Managed the test, review, process and product internal audit activities in all customer projects.

Responsible for productivity and quality data analysis in the solution delivery projects with a focus on

continuous process improvement to increase quality, productivity, reduce cost and time to customer.

● Handled change requests in an effective manner by working with teams to fit within the scope/budget.

● Conducted change requirement sessions and assessed impacts, involved related teams and communicated

approach/decision. Ensured that the change in approach was followed through.

● Planned and facilitated project meetings; ensured comprehensive minutes, agendas in a timely manner.

● Reviewed issues/open items with all business teams from all work streams to find resolutions.

● Facilitated leadership meetings to review and resolve critical resourcing/budgeting/timeline issues

● Biweekly Stakeholder presentations on risks, issues, seeking decision on proposed solutions

Project Manager-Quality, Ericsson HP Telecom, New Delhi, India (Jan’99 - May’01)

● Led the projects for ISO 9001 and SEI-CMM Level-4.

● Trained and mentored around 200 engineers and project managers in the process. Conducted

organization wide training programs on engineering and project management processes including project

planning, tracking, estimation techniques, resource planning and allocation, risk assessment and

contingency planning, requirement change management, project reviews, metrics & analysis.

● Led and coordinated the activities of S/W Engineering Process Group (Program Management Office).

● Responsible for conducting the quarterly Management Review meetings for evaluation project progress

and continuous process improvement. Responsible for facilitating the monthly senior management

review of all projects.

● Member of the team in customizing a Product Life cycle process model and Toll Gate Decision model

(Check point in various stages of the product life cycle to take business and engineering decision whether

to go ahead with the product) implemented in EHPT globally and piloted the model in all R&D projects

in EHPT- India Design Center.

Technical Leader, Network Programs Inc., India (Jun’96 –Jan’99)

● Managed multimedia projects (web publishing, information kiosks, computer-based training, and

multimedia presentations). Managed the project for setting up information kiosks (using Macromedia

Director and Adobe PhotoShop) in the India Engineering Trade Fair’97. Similar Kiosks were also set up

for SDA’97, Malaysia and some of the information centers and Cineplex in India. Managed the projects

for setting up websites with powerful search engines for the media (Telegraph newspaper, Great Indian

Bazaar, Middle East Internet Exchange.)

● Member of the PMO for developing s/w engineering processes for the company, collecting and analyzing

project data, preparing metrics. Responsible for maintaining the program management home page in the

intranet.

● Worked as an Executive Team Leader for an Onsite Training and CD-ROM Training project for the client

Telstra in Australia. Responsible for the configuration management and quality assurance activities.

Developed a computer based training kit on s/w engineering process and Japanese culture and language.

EDUCATION

MS in Management, University of Wisconsin – Green Bay.

MS in Physics, University of Delhi, New Delhi, India.

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