Customer Service Human Resources

DIANE K. ANTH

*** ********* **

Alpharetta, GA **004

770-***-****-cell

*********@*****.***

Results oriented professional with strong administrative and customer service skills and a passion for

excellence. Experienced in fast paced, multi task environments. Self-starter, reliable and flexible.

Demonstrated strengths and skills in the following areas:

Administrative-. Proficient in Microsoft word, excel and scheduling software. Generate reports,

coordinate administrative tasks, service customers and clients, handle office correspondence and

associated tasks.

Benefits Administration/New Hire Orientation-Review benefit plans for quality and cost-

effectiveness, research and respond to employee benefit inquires, maintain technical expertise in the

area of benefit plans, interface with internal and external contacts as needed in problem resolution.

Implement and maintain company Simple IRA plan. Oversee and consult with vendors. Coordinate

annual enrollments and conduct benefit presentations. Conduct New Hire orientations. Assure

programs are compliant with federal regulations.

Recruitment/Staffing-exempt and non-exempt employees in the home care, manufacturing,

administrative, and home-building sectors. Phone screen, interview and hiring functions.

Responsible for in-house internal job posting and pre-employment guidelines. Maintain internet job

postings with CareerBuilder.

Policies & Procedures- Create and implement company polices in the areas of hiring, performance

review, substance abuse. Implement Georgia “Drugs Don’t Work” pre-employment drug screening

policy. Write directives and advise employees on employment policies. Clarify and explain polices

and employee handbook.

Employee Relations/Employment Law-assure compliance with Federal and State employment

laws. Work with attorneys on complex legal issues regarding employee relations cases. Provide

consultation to management regarding discipline, termination, hiring practices, leaves of absences,

benefits and legal guidelines.

Newsletter Editor/Writer-company newsletters in several different industries. Design and create

formats, create new columns/special features. Interview employees, write articles, solicit and edit

contributions.

Training-conduct new hire orientation, benefit presentations. Assist downsized employees with

career development and retraining, job placement skills, community resources/outplacement

services, work with employers in identifying and coordinating employment opportunities.

5/12-7/14-Scheduler/Coordinator, Club Desk

Wyndham Vacation Rentals, Tops’l Beach and Racquet Resort, Miramar Beach, FL

Provide excellent customer service to members and guests. Coordinate administrative functions.

Track member/guest activity report, inventory, schedule group functions. Provide information on

resort services. Assist Club Manager with reporting, managing vendors and administration. Generate

weekly reports utilizing Word and Excel.

10/07-5/10-Human Resources Generalist

ComfortKeepers, Cumming, GA

Human Resources Generalist for non-medical in home care company for seniors. Responsible for

Human Resources function for two franchises in 8 county area of North GA. Recruitment for CNA’s,

and office staff. Implemented GA Drugs Don’t Work drug free workplace, background checks and

applicant assessment testing. Resolve employee problems and issues; oversee employee compliance

to company policies. Applicant headcount tracking, employee file maintenance, workers

compensation. Coordinate and track employee training for state mandated CNA continuing

educations. Conduct New Hire orientation, utilize employee database, word, excel, write and

distribute company newsletter.

9/05-08/07-Executive Assistant

Lanier Wealth Management, Inc, Cumming, GA

Assistant to Financial Advisor. Coordinate office functions, liaison with clients, insurance

companies, brokers. Plan and assist with workshops. Responsible for reports, maintain client

database.

10/03-5/05, Director, Forsyth County Volunteers for Literacy, Cumming, GA

Director of non-profit organization which teaches adults to read and write. Oversee office

administration, recruit and match tutors and students, conduct test assessments, and conduct

community awareness events of the services our organization provides to the community.

8/99-10/03-Enrollment Specialist, Health Insurance Benefits

Cigna Insurance Company, Atlanta, GA

On-call employee for Cigna Insurance Company. Conduct benefit presentations to corporate

employee groups. Attend Benefit and Health Fairs at corporations in Atlanta.

4/95-7/97 Human Resources Manager

American Boa, Inc., Cumming, GA

Human Resources Manager for 140 employee manufacturing plant. Responsible for entire Human

Resources function.

EDUCATION

Bachelor of Arts, Washington University, St. Louis, MO

Associates of Arts/Honors, Lasell Junior College, Newton, MA

PHR, June 2009, Society for Human Resources Management

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