Customer Service Representative
Resume:
TOMMY L. JACKSON
OBJECTIVE
It is my objective to obtain a position with your company that will utilize
my abilities developed through education and experience, providing an
opportunity for professional development and career growth.
EXPERIENCE
1999–Current Hampton Inn Of Henderson
385 Ruin Creek Road
Henderson, NC 27536
Customer Service Representative /Assistant General Manager
Assisted in all areas that made for a successful hotel operation such as
front desk, housekeeping, cash controls, guest services and sales call.
Filing, coping, faxing, scheduling and coordinating meetings, update
spreadsheets, presentations, maintain an accurate list of employees, book
meeting for the Conference Room, bookkeeping, answering multi line
switchboard, and maintaining a professional office environment.
2005–2014 Lowe’s Home Improvement Center
166 Dabney Road
Henderson, NC 27537
Head Cashier/Paint Sales Associate
Provide assistant to the General Manager in helping running the front end
of the store. Making sure cashiers have enough money in registers, do
money pick us, open and closing the store, yearly inventory and running
back stock room to main floor. Pick up and deliver customers orders.
Stock and pull merchandise and mix paint to customers satisfaction.
2012–2013 Xerox State Healthcare, LLC
1303 Ridgeview
Lewisville, TX 75057
Customer Service Representative
Responds to telephone inquiries and complaints using standard scripts and
procedures. Gathers information, researches/resolves inquiries and logs
customer calls. Communicates appropriate options for resolution in a
timely manner. Provides functional guidance, training and assistance to
lower level staff. Provides assistance, training and troubleshooting support
to lower level staff. Schedules work to ensures accurate phone coverage;
monitors priority of calls.
2000–2008 Maria Parham Medical Center
566 Ruin Creek Road
Henderson, NC 27536
Quality Management Coordinator
Processed complaints and grievances, conducted chart reviews, served as
a facilitator on CQI team. Conducted orientation for new employees,
recorded minutes for departmental meetings, maintained a paper and
computer generated log of all incidents. Facilitate data collection,
summation of data and presentation of information from comparative
studies hospital wide. Encourage and support the CQI program at MPH.
Provide assistance to the by coordinating the collection and entry of data
for the NC Statewide related activities associated with the trauma
program. Provide leadership in preparing for JCAHO and other
regulatory agencies for hospital wide surveys. Conduct chart reviewing on
a monthly basis. Maintain and log all incident reports for both employees
and patients.
1998–1999 Maria Parham Medical Center
566 Ruin Creek Road
Henderson, NC 27536
Unit Secretary/Emergency Department
General clerical/secretary duties, including scheduling and registering
patients, pulling and filing charts and medical records, putting ICD 9
codes on charts, coordinate requests for “Authorization for Care” and
interface with health providers.
EDUCATION
1989–1991 Appalachian State University Boone, NC
1986–1989 Vance Senior High School Henderson, NC
INTERESTS
Safety kids program, running, swimming, decorating, and computers.
REFERENCES
Available upon request.
******@*****.***
135 S. GARNETT STREET APT B • HENDERSON, NORTH CAROLINA 27536 • PHONE 252-***-****
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