Customer Service Sales
Resume:
RESUME
RAVI KANTH NALAVALA Mobile:+91-917*******
Email:*************@*****.***
KEY SUMMARY
• Post graduate MBA with specialization in Finance with about 2.4 years professional
experience, 1.9 years in validation and verification of documents and 7 months in
customer relationship management.
• Responsible for Prepaid and Postpaid priority activations within the stipulated time based
on Service Level Agreements.
• Responsible for testing the resolved issues and also user acceptance testing.
• Provided functional specifications for reports and developments, worked closely with
development team, tested and validated to cater new requirements before production.
CAREER OBJECTIVE
A challenging career as professional with a prestigious company where there are
opportunities for leadership and growth.
PROFESSIONAL SUMMARY
• Working as Officer – CAF (Customer Application Form) Activation – SD (Service
Delivery) Department for Idea Cellular Ltd from December 2012 to till date.
Worked as Incharge Officer for Deccan Institute Of Gem & Jewellery (PVT) Limited
•
from May 2012 to December 2012.
ACADEMIC QUALIFICATIONS
Qualification Institute Percentage Year of Passing
Meghana Academy Of Higher 56.74%
MBA (Finance) Education, Hyderabad, Sikkim 2013
Manipal University
60.60%
Thushara Degree College, Warangal,
B.COM(Comp) 2005
Kakatiya University, AP.
54.50%
INTERMEDIATE Sri Kakatiya Junior College, Warangal,
2002
(CEC) Board of Intermediate Education, AP.
69.33%
Princeton High School, Warangal,
SSC 1999
Board of Secondary Education, AP.
PRESENT EXPERIENCE
Company : Idea Cellular Ltd
Idea Cellular is an Aditya Birla Group Company, India's first truly multinational corporation.
Idea is a pan-India integrated GSM operator offering 2G and 3G services, and has its own NLD
and ILD operations, and ISP license. Idea’s robust pan-India coverage is built on a network of
over 100,000 2G and 3G cell sites, spread across over 55,000 towns in India. Idea’s customer
service delivery platform is ISO 9001:2008 certified, making it the only operator in the country
to have this standard certification for all 22 service areas and the corporate office.
Period : From December 2012 to till date
Designation : Officer – CAF (Customer Application Form) Activation
Department : SD (Service Delivery)
Location : Hyderabad
Roles & Responsibilities:
• Validation & Verification of CAFs & supporting documents.
• Analysis of supporting documents.
• Review and Approving CAFs with supporting documents as per Telecom Regulatory
Authority of India (TRAI) and ISO standards.
• Providing functional specifications for reports and developments.
Softwares used: Crystal 8.0, Crystal 8.1
PREVIOUS EXPERIENCE
Company : Deccan Institute of Gem & Jewellery (PVT) Limited
The institute’s mission is to maintain the highest standards of integrity and professionalism
through the provision of gemology education and laboratory services, there by upholding the
trust of our customers in our firm and the services we provide.
Period : From May 2012 to December 2012
Designation : Incharge Officer
Location : Hyderabad
Roles & Responsibilities:
• Provided support to daily trouble shooting problems.
• Interaction between customer and Gemologist, arranging schedules and preparing
schedules and arrange trainings.
• Preparing customer database and preparing monthly documents periodically.
• Provided functional specifications for reports and developments, worked closely with
development team, tested and validated to cater new representation before
implementation.
Softwares used: Certificate 28
From 2005 to 2012 looking after my business
Company : M/S Sudhakar Medical and General Stores
The organization’s mission is to maintain the highest standards of customer relationship
management, there by upholding the trust of our customers in our firm and the services we
provide.
Period : From July 2005 to April 2012
Location : Hyderabad
Roles & Responsibilities:
• Responsible for procurement of goods, purchase and sale of goods by updating the
opening and closing stock on daily basis and placing order as per the requirement.
• Responsible for OTC (Over-the-counter) sales and cash management, deals with OTC
sales and daily financial transactions by updating the cash book, either it may be cash
receivable or cash payable, on daily basis.
• Responsible for consignment based transactions.
• Responsible for returning back the stock to the respective distributor which are
expired on monthly basis.
• Responsible for maintaining good customer relationship by maintaining database of
the customers who visits the store regularly and also responsible for solving customer
queries.
TECHNICAL SKILLS
• Packages: Tally, MS-Office, and Internet Tools.
• Operating System : Windows Server 2008, WinXP, Windows 7
STRENGTHS
• Ready to share Responsibilities and Knowledge
• Commitment and Determination towards work
• Comprehensive problem solving abilities, team player and hard working
• Quick learner
TRAINING UNDERGONE
• Undergone Prepaid and Postpaid activations training on tool Crystal 8.0 and Crystal 8.1,
which is a proprietary tool of Idea Cellular Ltd.
• Undergone training on quality management.
• Undergone training on tool Certificate 28.
• Undergone training in typing and medical transcription.
AREA OF INTEREST
• Keenly interested in information technology and financial aspects of various fields
• Customer Service
PERSONAL PROFILE
Name : RAVI KANTH.NALAVALA
Father’s Name : SATHAIAH.N
Date of Birth : 16th June 1984
Sex : Male
Marital Status : Single
Passport No : F3443703
Passport Issue Date : 31/05/2005
Passport Expiry : 30/05/2015
Passport Issue Place : Hyderabad
Hobbies : Learning new things & Browsing
Linguistic Capabilities : English, Hindi, and Telugu
Address : Plot No 105, Sri Srinivasa Nivas, Road No 3, New
Maruthi Nagar, Behind Taruni Super Market, Kothapet,
Hyderabad - 500035(A.P.)
DECLARATION
I here-by declare that the above furnished details are true up to my knowledge.
Date:
Place: Hyderabad (RAVIKANTH NALAVALA)
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