RESUME

RAVI KANTH NALAVALA Mobile:+91-917*******

Email:acf1lr@r.postjobfree.com

KEY SUMMARY

• Post graduate MBA with specialization in Finance with about 2.4 years professional

experience, 1.9 years in validation and verification of documents and 7 months in

customer relationship management.

• Responsible for Prepaid and Postpaid priority activations within the stipulated time based

on Service Level Agreements.

• Responsible for testing the resolved issues and also user acceptance testing.

• Provided functional specifications for reports and developments, worked closely with

development team, tested and validated to cater new requirements before production.

CAREER OBJECTIVE

A challenging career as professional with a prestigious company where there are

opportunities for leadership and growth.

PROFESSIONAL SUMMARY

• Working as Officer – CAF (Customer Application Form) Activation – SD (Service

Delivery) Department for Idea Cellular Ltd from December 2012 to till date.

Worked as Incharge Officer for Deccan Institute Of Gem & Jewellery (PVT) Limited

•

from May 2012 to December 2012.

ACADEMIC QUALIFICATIONS

Qualification Institute Percentage Year of Passing

Meghana Academy Of Higher 56.74%

MBA (Finance) Education, Hyderabad, Sikkim 2013

Manipal University

60.60%

Thushara Degree College, Warangal,

B.COM(Comp) 2005

Kakatiya University, AP.

54.50%

INTERMEDIATE Sri Kakatiya Junior College, Warangal,

2002

(CEC) Board of Intermediate Education, AP.

69.33%

Princeton High School, Warangal,

SSC 1999

Board of Secondary Education, AP.

PRESENT EXPERIENCE

Company : Idea Cellular Ltd

Idea Cellular is an Aditya Birla Group Company, India's first truly multinational corporation.

Idea is a pan-India integrated GSM operator offering 2G and 3G services, and has its own NLD

and ILD operations, and ISP license. Idea’s robust pan-India coverage is built on a network of

over 100,000 2G and 3G cell sites, spread across over 55,000 towns in India. Idea’s customer

service delivery platform is ISO 9001:2008 certified, making it the only operator in the country

to have this standard certification for all 22 service areas and the corporate office.

Period : From December 2012 to till date

Designation : Officer – CAF (Customer Application Form) Activation

Department : SD (Service Delivery)

Location : Hyderabad

Roles & Responsibilities:

• Validation & Verification of CAFs & supporting documents.

• Analysis of supporting documents.

• Review and Approving CAFs with supporting documents as per Telecom Regulatory

Authority of India (TRAI) and ISO standards.

• Providing functional specifications for reports and developments.

Softwares used: Crystal 8.0, Crystal 8.1

PREVIOUS EXPERIENCE

Company : Deccan Institute of Gem & Jewellery (PVT) Limited

The institute’s mission is to maintain the highest standards of integrity and professionalism

through the provision of gemology education and laboratory services, there by upholding the

trust of our customers in our firm and the services we provide.

Period : From May 2012 to December 2012

Designation : Incharge Officer

Location : Hyderabad

Roles & Responsibilities:

• Provided support to daily trouble shooting problems.

• Interaction between customer and Gemologist, arranging schedules and preparing

schedules and arrange trainings.

• Preparing customer database and preparing monthly documents periodically.

• Provided functional specifications for reports and developments, worked closely with

development team, tested and validated to cater new representation before

implementation.

Softwares used: Certificate 28

From 2005 to 2012 looking after my business

Company : M/S Sudhakar Medical and General Stores

The organization’s mission is to maintain the highest standards of customer relationship

management, there by upholding the trust of our customers in our firm and the services we

provide.

Period : From July 2005 to April 2012

Location : Hyderabad

Roles & Responsibilities:

• Responsible for procurement of goods, purchase and sale of goods by updating the

opening and closing stock on daily basis and placing order as per the requirement.

• Responsible for OTC (Over-the-counter) sales and cash management, deals with OTC

sales and daily financial transactions by updating the cash book, either it may be cash

receivable or cash payable, on daily basis.

• Responsible for consignment based transactions.

• Responsible for returning back the stock to the respective distributor which are

expired on monthly basis.

• Responsible for maintaining good customer relationship by maintaining database of

the customers who visits the store regularly and also responsible for solving customer

queries.

TECHNICAL SKILLS

• Packages: Tally, MS-Office, and Internet Tools.

• Operating System : Windows Server 2008, WinXP, Windows 7

STRENGTHS

• Ready to share Responsibilities and Knowledge

• Commitment and Determination towards work

• Comprehensive problem solving abilities, team player and hard working

• Quick learner

TRAINING UNDERGONE

• Undergone Prepaid and Postpaid activations training on tool Crystal 8.0 and Crystal 8.1,

which is a proprietary tool of Idea Cellular Ltd.

• Undergone training on quality management.

• Undergone training on tool Certificate 28.

• Undergone training in typing and medical transcription.

AREA OF INTEREST

• Keenly interested in information technology and financial aspects of various fields

• Customer Service

PERSONAL PROFILE

Name : RAVI KANTH.NALAVALA

Father’s Name : SATHAIAH.N

Date of Birth : 16th June 1984

Sex : Male

Marital Status : Single

Passport No : F3443703

Passport Issue Date : 31/05/2005

Passport Expiry : 30/05/2015

Passport Issue Place : Hyderabad

Hobbies : Learning new things & Browsing

Linguistic Capabilities : English, Hindi, and Telugu

Address : Plot No 105, Sri Srinivasa Nivas, Road No 3, New

Maruthi Nagar, Behind Taruni Super Market, Kothapet,

Hyderabad - 500035(A.P.)

DECLARATION

I here-by declare that the above furnished details are true up to my knowledge.

Date:

Place: Hyderabad (RAVIKANTH NALAVALA)

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