Customer Service Manager

DelilahMoreno

*** ***** ******* ******, *** Angeles, CA90063

Cell: 323-***-****

Email: *******@*****.***

Summary

Patient Financial Services Specialist, with background in providing advice on diverse customer situations to

maintain customer satisfaction and contribute to the success of the Company. Proven ability to establish rapport with all clients

Highlights

* Strong sense of responsibility * Dependable and hardworking

* Bilingual: English/Spanish (read &write) * Computer literate, type 45 wpm

* Excellent Customer Service * Teachable and trainable

* Loyal & Trustworthy * Proven leadership, administrative,

* Able to assess situational needs with the ability to communication and strong organizational skills

view challenges in a positive way and to provide * Highly motivated, goal oriented, and skilled in

creative solutions dealing with people in a variety of settings

* Dedicated and conscientious with the ability to * Energetic work attitude and courteous demeanor

manage multiple tasks with little or no supervision

Experience

Patient Financial Counselor

January 2006 to July 2014

ELA Health Center-Los Angeles, CA

Interview patients to see if they are eligible for different Government Programs. Ensure they are eligible for Medi-Cal, V.O.C.

and other programs that are available. Referrals given to Public Social Services for appointments with

their eligibility workers.

Office Manager, Lead Financial Counselor

March 2001 to December 2006

San Martin Medical Group-Los Angeles, CA

Interview patient, guide them through the process of Medi -Cal and help them obtain their Medi -Cal and other

programs that are available for them through Government assistance.

Manager, Financial Services

February 1990 to December 2001

Santa Marta Hospital-Los Angeles, CA

Interview patients at bedside to review and refer all qualified patients to different Social Services Programs and refer

their applications to the Department of Public Social Services. Review all work of staff under my supervision to ensure

everything was processed in a timely manner.

Education

East Los Angeles Occupational Center, Los Angeles, CA, U.S.A.

Certificate of Accomplishment: Coursework Business Management, 1971

References available upon request

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