Customer Service Representative
Resume:
Tiisha D. Burwell
Fairburn, GA *****
*************@*****.***
OBJECTIVE
An educated and energetic professional with over 7 years of diverse management experience is seeking a position which capitalizes professionalism, leadership, and continuity within an organization.
Areas of Expertise
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Recognized for ability to work with very diverse clients and staff; outstanding skills in assessing what is needed, recommending sensible solutions, and effectively motivating staff to implement them in a spirit of collaboration.
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Maintain focus in demanding work environments. Meet challenges head-on and always find a way to effectively complete multiple assignments or tasks.
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Orchestrate high-volume support to upper management; effortlessly manage conflict resolution, and consistently recommend improvements.
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Skilled in Microsoft Office and HTML .
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Ability to apply skills acquired from previous experiences towards a new career environment.
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Commended for dedicated work ethic and rewarded for all aspects of work.
WORK HISTORY
Christian City Union City, GA June, 2013-Present
Laundry Aide
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Maintains equipment and the laundry areas in a neat and orderly manor
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Operate commercial washing machines and dryers
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Washes, dries, folds and distributes residents personal belongings
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Maintains and replenishes linen inventory throughout facility
Tailor Maid of Atlanta, GA May, 2012 - Present
Operations Supervisor
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Maintain weekly schedules for multiple employees
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Insured company policies and procedures are adhered to
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Maintain customer database with updated contact and billing information.
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Trained new employees
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Provided quality client service
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Facilitated on-going training for team
AirServ Corporation, Atlanta GA November, 2009 - November, 2010
Lead Cabin Service Agent
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Speedily cleaned aircraft making sure free of debris
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Performed aircraft security inspection to comply with government and company security requirements
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Maintained and replenished magazines, food, beverages and other supplies on the aircraft.
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Sanitized interior of aircraft from cock-pit to tail
Precious Ones Preschool, Union City, GA April, 2009 – November, 2009
Teachers Aid
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Maintained a safe, clean, healthy, and orderly Child Development Center including indoor and outdoor areas in compliance with State of Georgia standards
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Followed health and safety standards for food handling, hand washing, and universal precautions with exposure to blood
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Worked collaboratively with children, parents, colleagues and supervisors
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Modeled appropriate behavior; demonstrate a friendly, courteous and professional demeanor
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Oversaw the creation of developmentally appropriate curriculum for 3 year olds
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Collaborated with on-site preschool teachers in planning and implanting age appropriate lessons
Citi Trends, Union City, GA March, 2007- September, 2007
Customer Service Representative
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Provided hospitality and service to guests
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Improved guest experience by making recommendations and suggestions
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Educated guests by providing information on products
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Contributed to team effort by accomplishing related results as needed
Education
Business Administration, Penn Forster, Pennsylvania, PA In Progress
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