Customer Service Representative

Kelvin Tsai **-** **th Avenue, Corona, NY ***** 646-***-****

*******@*****.***

Education

New York Institute of Technology, School of Management, New York, NY

Dec. 2014

Master of Business Administration, Marketing Concentration

GPA: 3.83

Baruch College, Zicklin School of Business, New York, NY

Jan. 2009

Bachelor of Business Administration in International Marketing, Minor in

Chinese Modern Literature

Professional Experience

Exit Realty One: Licensed Real Estate Salesperson (Part-time), New York, NY

Feb.2014 - Present

. Prepare legal documents including listings and sales contracts

. Assist clients with property sales and development

. Ensure terms and conditions of agreements are met

. Analyze marketing trends on the local neighborhood to determine

competitive market price

. Act as an intermediary in negotiation between buyers and sellers in

terms of prices, procedures, and other details.

Verizon Wireless: Operation Supervisor, New York, NY

Dec. 10 - July 2014

. Developed, trained, motivated, and coached five customer care team

members to produce desired high performance results in sales and in

operational procedures

. Member of management team that led a brand new store with new employees

to one of the top locations in the Northeast

. Implement all new merchandising changes in a timely manner and ensure

all displays are active and working properly

. Maintain inventory and ensure timely delivery, replenishment and

merchandised of products on sales floor

. Assist in the administrative functions of the store, including cash

management and asset protection of store inventory

Verizon Wireless Customer Service Representative, New York, NY

July. 09 - Dec. 2010

. Exhibited quality customer service from greeting point through

departure, and ensured all aspects of customers' needs were met and that

every customer had a positive experience

. Served as first level of contact for customer escalation issues

. Actively engaged customers, demonstrated products, and effectively

executed the sales function

. Ensured that all documentation and data entry were completed with

accuracy and efficiency

Sogotrade Corporation: Marketing Assistant, New York, NY

Jan. 09 - Jun. 2009

. Launched different forms of indirect advertisement and campaigns to the

Chinese Market

. Focused on internet viral marketing via Facebook, MySpace, Twister,

Baidu Zhidao, Yahoo Answers, Sina iask, Tianya Wenda, and other

financial related forums

. Responded to inquiries regarding stocks and investment strategies

. Contributed to the company's financial blogs

Skills

Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint,

Microsoft Outlook Express

Windows9X, Windows2000, Windows ME, Windows XP, Windows Vista, Windows 7,

MS DOS

Adobe Photoshop, Google Picasa, Adobe Illustrator

Bilingual in Chinese Mandarin/Cantonese and English

Contact this candidate