Customer Service Human Resources

STEPHANIE J. LEWANDOWSKI

*************@*****.***

United States Citizen FBI/DCJS Security Clearance

PROFILE

Experienced legal financial administrative professional with a solid history and commitment to information integrity. I am

fair, respectful and display decisive administrative skills with a solid background in financial analysis, team building and

implementing auditing performance standards. I have been recognized for consistent success in developing systems,

programs, processes and procedures to streamline operations that increase both accountability and productivity.

CORE COMPETENCIES INCLUDE:

Budget / Purchasing Management Customer Service Executive Administration

Facility / Construction / Planning Accounting Principles Risk Analysis

Financial Regulatory Compliance Human Resources IT Administration Law / Legal

Research Operations Management Public Relations Records Management

Security Enhancements Problem Solving Organization

Oral & Written Communication

PROFESSIONAL EXPERIENCE

Cabela’s Inc., 2003 Walden Avenue, Cheektowaga, New York 14225

Full Time Power Sports; Boat Admin (06/15/2014 to present)

Serves as the Power Sports Sales Manager’s Lead Admin.

Responsible for verifying and receiving power sports items into inventory AS 400 and department inventory

spreadsheets. Perform monthly inventory control reporting.

Ensure all appropriate documentation, titles, Manufacture’s Statement of Origin has been provide and correctly

signed over.

Ensure required communications and documents have been submitted to warehouse and the corporate accounting

offices.

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Serve as Lead point person for all financing paperwork and cash receipts.

Lead point person for the DMV access and accountability audits.

Provide customers with registration of vehicles, Boat ID, and warranty registrations.

Ensure proper Sales Tax codes are utilized and reported.

Provide required security of financial information and resources.

Assist Sales Manager with calculating and reporting Salesmen’s bi weekly commission reports to payroll.

Prepare and ensure all product pricing signs reflect the true account of the product packaged options.

Assist Service Admin with workload as needed.

Town of Cheektowaga, 3223 Union Road, Cheektowaga NY 14227 (09/1997) – (02/2014)

Clerk to the Justice Court (2002 – February 2014)

Clerk to the Town Justice (1999 – 2014) – promoted in 2002 with responsibilities of both titles.

Hours: (Monday Friday; 9:00 am – 4:30 pm) required to work additional hours to complete assignments.

Budget / Purchasing Management

Serve as the Justice Court’s Budget Administrator, coordinating all aspects of the Justice Court’s financial management.

(Month end closing, Planning, analysis, general ledgers, payables, reporting, year end annual audit and fixed assets).

Directly responsible for preparation of the Town Court’s Budget request.

Review expense invoices and purchase orders to ensure procurement rules and guidelines were met. Ensure proper

coding and payment. Reconcile and analyze department’s general ledger accounts. Implemented an accountability

program to maintain accounts in the general ledger.

Responsible for budgeting personnel lines and ensuring payments and wage rates are in accordance with collective

bargaining agreement.

Maintain records of expenditures and post expenditures by account codes, reconcile expenditures with expense reports

and encumbrance statements. Utilizes computer hardware and software to type documents and forms; and to search,

extract, enter and review information.

Adopted computerized software program for departmental budget and fiscal accountability.

Customer Service

Handled complex issues analyzing and resolving problems for individuals by selecting and explaining the best solution

for the problem. Assist fellow court clerks in all other team functions as the need evolved.

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Document actions taken in various systems as required.

Respond to law enforcement agencies, individuals and other court affiliated members which were received via telephone,

email or formal correspondence.

Executive Administrative / Confidential

Worked directly with Town Justices to facilitate the smooth operation of the Justice Court by securing daily operations of

finance, personnel and operations. Responsible for performing a wide variety of complex and confidential administrative

and secretarial tasks which require a high degree of discretion, diplomacy, and judgment. Responsible for performing

detailed clerical and administrative tasks in an office environment with frequent interruptions. Interfaced with current and

potential staff members, vendors, and agencies regarding employee benefits, personnel matters, and other related tasks

associated with personnel and business office procedures, all of which require tact, clarity, and confidentiality. Knowledge

of personnel office operations and the ability to work cooperatively with staff in order to assure efficient and effective

operations of the Justice Court and personnel offices for a positive impact. Formulated and ensured department policies

were in compliance with Civil Service Law.

Work cooperatively with management to find solutions to existing problems

Coordinate, oral and written communications between Justice Court, Town Board, Director of Administration and Finance

and other departments, local and state agencies, private agencies, private institutions and private attorneys through contacts,

conferences, and correspondences, such as a variety of written documents and materials using a wide range of office

applications. Responsible for addressing Communities complaints, issues or concerns. Experienced in examining,

preparing and/or processing a variety of technical legal documents, e.g., complaints, motions, orders, answers, pleadings,

subpoenas, and libels.

Knowledge of laws, legal codes, court procedures, precedents, legal practices and documents, government regulations,

executive orders, agency rules, government organization and functions, and the democratic political process.

Research, apply and administer Justice Court Grant projects and financial agreements approved by Town Board in

compliance with grant user and dissemination agreements. Worked closely with Department Officials and Legislature for

Grant Funding.

Implement judicial directives, policies and regulations within the court. Legal Research, new legislation.

Plan, organize, and complete multiple work assignments within designated timeframes

Work cooperatively with others to create viable solutions to problems

Assist with travel & training arrangements, conference calls and meetings.

Obtains and protects confidential data.

Complete a project on schedule.

Facility / Construction / Planning

Responsible for coordinating departmental facility concerns. Working with Town Officials, Town Engineer and Police to solicit

Architecture Firms to renovate the current Police/Court building. Strictly following the guidelines set up by the Rules of the Chief

Judge of the State of New York.

Diligently worked with Court Officials, staff and law enforcement agencies to design a facility which will meet future demands of the

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court system. Worked to develop an efficient work flow office space design.

Finance / Accounting / Auditing

Responsible for Maintaining Daily, Weekly, Monthly, verification, general ledger posting, reconciliation, analyzing, and

auditing of all Judicial Cash Receipts reports, daily deposits/deadlines and transactions in accordance with accounting principles

mandated by the NY State Comptroller’s Office, Justice Court Fund along with the Director of Administration & Finance.

Prepare monthly/quarterly/annual accountability financial reports. Ensure all funds received are verified, handled and stored

appropriately, following established protocol securing privacy regulations. Created Accounting databases and excel spreadsheets

to ensure all accounting transactions had appropriate tracking and documentation. Established procedures. Ability to utilize

check printing equipment. Plans, conducts, and completes examinations of financial records.

In Charge of Bank reconciliations, monthly fiscal accountability reports and year-end Auditor’s review.

Record receipt of fees, fines, and bail money, balance cash books, deposit receipts, maintain bank accounts, reconcile

bank statements, and prepare accounting analysis reports.

Communicate with Town Officials and Board Members, 8th Judicial District Offices and NYS Comptroller with group

and site cost analysis reports regarding financial statement review and accountability policies.

Overview of basic examination work methods, techniques, procedures, financial principles and operating practices,

Analyzes data prior to examination to identify areas of examination concentration and the persistency of previous

problems. Auditing work involved examination of financial records or statements for completeness and internal accuracy

in accordance with Generally Accepted Auditing Standards.

Develop automated spreadsheets (e.g. Microsoft Excel) to analyze and document financial reviews

Identify key risks and mitigating factors within financial statements

Gather risk-related data from internal or external resources

Meet with financial institution officials to develop action plans to mitigate risks.

Answer regulatory questions from financial institution personnel

Determine the causes contributing to violations of law or regulations

Determine the causes and seriousness of risks or inefficiencies

Prepare recommendations to control or reduce risk.

Write reports recommending corrective actions to financial institution operations.

Write reports based on conducted research and interpretation.

Persuade others to accept proposed recommendations.

Highlights:

Implemented a Credit Card acceptance program in house & on Justice Court Web Site.

Implemented Financial Security System for Audit and Control.

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Created a series of formatted excel spreadsheets to provide detail tracking of receipts, deposits, cash over / short.

Human Resources / Personnel Management

Supervise personnel in a Union environment. Understand and implement collective bargaining agreements as related

to benefit and contract administration.

Maintain personnel folders, updating various types of administrative information.

Planning, scheduling, make assignments, establishing procedures and methods of operations according to the Justice

Act and related statutes. Develop a system of planning and organizing work assignments. Determine priority level of work

tasks.

Served as point person for arranging and coordinating travel/training activities. Ensured all aspects of personnel

matters (including maintaining employee files, hiring, exiting, tracking educational advancements, evaluation

monitoring/reporting, etc.).

Prepare and submit reports and materials to comply with State/Federal requirements.

Worked with Payroll Department to ensure timely and accurate processing of payroll and benefits. Inclusive of

entering and maintaining time records and time/attendance information, employee master file set-up and maintenance,

deduction processing and preparing quarterly and annual wage reports. Ensure accuracy and maintenance of “Days

Worked” data files, replacement checks, and general ledger distribution.

Responsible for budgeting and ensuring payments and wage rates in accordance with a collective bargaining

agreements. Communicate with employees, department managers, and Human Resources related to payroll functions.

Have knowledge of wage reporting requirements, Process FMLA employee application and other medical benefit requests.

Coordinated departments restructuring of Civil Service classification and position titles.

Foster cooperation with individuals that are uncooperative in acknowledging problems.

Work cooperatively with others to create viable solutions to problems.

Highlights:

Restructured personnel titles and job classifications. Created excel spreadsheets to properly track Employee Benefits, time card

and overtime schedules.

Worked to encouraged cooperation, pride, and trust in an effort to foster commitment and team spirit.

Adapts quickly to change.

Trainings:

Emotional Intelligence, Business Continuity Planning – ICPS (9/2008)

Information Technology Administration

Created fixed asset spreadsheets for equipment, technology and software.

Served as Departments Systems Administrator for Windows 2003 operating System, overseeing audit logs.

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Maintain and perform program back ups, and updates.

Worked directly with Office of Court Administration technology director, Town IT and records management departments to

ensure the local justice court was provided with the required technology equipment and software.

Assembles, correlates, and determines classification of information received; and uploads, serializes, indexes information; and

disseminates a variety of information to internal staff.

In a team effort with IT and staff, formulated new phone system’s call mapping.

Overhauled computerized system. (Server, wiring hub, firewall, and operating securities).

Highlights:

Implemented a State Drug Court Software Program for case management and reporting.

Training:

Pursued and implemented a Pilot Software project WEB DVS – Domestic Violence Software, for a universal “Orders of

Protection” reporting system. National Adult Drug Court Professionals – (6/2005

DCJS – Grants Management Software, UTA, WEB DVS, TSLED, DMV, eJustice, DCJS.

Microsoft Office, Level (2) Excel, Level (2) Word, Access, PowerPoint, Outlook, Visio, SharePoint and Adobe.

Infragard – Bomb Squad (5/2008), Internet Hacking Awareness, Cyber attacks – on going

Windows 2003 Server / Managing and Maintaining (8/2008), Windows NT / 1998.

Law / Legal Research

Responsible for obtaining “Free” Office of Court Administration Legal Research accounts for Town Justices.

Utilized Lexis Nexis On Line & Printed Materials for Law research.

Communicated with Office of Court Administration Legal Research team to ensure court operations complied with legal

regulations and requirements.

Provided Town Justices and court staff with the legal information requested. Reads assignments pertaining to the laws,

regulations, policies and directives which govern the operation of Justice Court.

Operations Management

Responsible for the daily management of the Town Court’s operation and administration of various non Judicial Court Activities.

Assign and supervise the clerical activities, advising staff on new developments of office procedures.

Research, apply and administer Justice Court Grant projects and financial agreements approved by Town Board in compliance

with grant user and dissemination agreements.

Occasional Travel. Arranged Travel by preparing itinerary and securing transportation and hotel reservations.

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Responsible for serving as TAC for Division of Criminal Justice Service, ensuring monthly auditing and information security

compliance, tri annual audits, FBI Fingerprints and background checks of new employees. Successful agency audits from 2000 2013.

Maintain statistical data and created an open calendar of assigned active cases. Performs work involving the collection,

compilations and/or tracking of data.

Installed a Juror administrative software, State Wide Order of Protection web based program, State Universal Adult Drug Court

web based database for accurate reporting and accountability.

Use machines, tools or computers and computer applications efficiently to analyze and communicate information in the

appropriate format and timeline.

Successfully assisted Town Justices and Police Officials in relocation of the “Parking Bureau” operation from police to the Justice

Court.

Identifies a need; gathers, organizes, and maintains information; determines its importance and accuracy, and communicates it by

a variety of methods.

Highlights:

Implemented Parking Bureau Software Program for case management, accountability and reporting.

Implemented Juror, Weddings software programs ensuring data management.

Trainings:

Court Clerk Continuing Education Program, Unified Court System of the State of New York – on going

Erie County Magistrates & Court Clerks Association – on going training

Public Relations

Respond to inquiries from other Justice Courts, government agencies, attorneys, media and citizens concerning court procedures and

court calendar.

Handle Media relations. Respond to common requests or answer questions within governing laws.

Organized a public outreach informational station at the Erie County Fair for Handicap parking awareness. Worked with Erie County

Disabilities Director, State and local police officials to ensure an overall presentation.

Act in an advisory capacity for citizens on most other areas in relation to court procedures. Served as a liaison with internal staff and

external entities.

Served as a speaker on behalf of court operations for local citizens groups.

Records Management

Experience in handling exhibits, affidavits and other legal documents.

Knowledge of assembling and organizing files and records material for disposition or transfer to records depository. Insured

Court legal documents with legal implications were reviewed for accuracy and completeness. Additional records management items

are; typing and formatting correspondence and forms both automated, and electronic system prompt; maintaining file systems, and

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obtaining needed information from files or general reference sources. Worked with court docket software programmers to create

needed reports and legal documents including developing tables of contents. Evaluate elements of various documents associated with

research and program developments.

Provided assistance with case dockets to attorneys in preparation for trial. Perform general filing, Searches, retrieves, verifies,

and summarizes hard to locate data. Receive, assign and monitor external and internally generated correspondences including

inquiries.

In charge of maintaining, securing and operational training of OCA state issued Liberty Recorder. (A digital stenographer

system).

Create, maintain, and supervise the purge of information ensuring retention schedules, consistency, case file integrity, and

conformance to policy. Records and files information in accordance with records management procedures.

Type at least 40 words per minute.

Highlights:

1st local court in New York State to implement record imaging software in Justice Courts – securing a $134,000 in NYS Grant

Funding. Worked closely with programmers to ensure multiple software integration.

Received Highest OCA Technology Award for Justice Courts in 2008

Awarded JCAP Grant Funding – 2008 through 2013.

Received $11,000 in JCAP Grant funding to convert microfilm images to digital images.

Training:

Records Management Program, University of the State of New York Education Department, NYS Archives Program.

Security Feature Enhancements

With the assistance of the Office of Court Administration Security Division, Security Screening measures where strictly

implemented and adhered to providing screening uniformity among courts. Other security measures implemented were, Metal

Detectors, X ray scanning devices, visitors security requirements in specified areas, training of court clerks regarding possible bomb

threat situations.

Member of the local Buffalo chapter of InfraGard. An organization committed to providing businesses and communities

emergency service providers with network connections as well as critical security information. Training offered covered cyber

attacks, bomb threats, credit card fraud, infrastructure mapping, and business continuity.

Highlights:

Security enhancements and procedures were noted in a state wide “Justice Action Plan for Court” initiative.

Thank You for your time!

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