Customer Service Representative

JeNel Williams

Strong Leadership, Committed, Hardworking

**** ****** **** - *********, ** 30238

**************@*****.*** - 404-***-****

As a expert Customer Service Representative, I do understand the importance of great customer service. I have over seven(7) years experience in the field of customer service and client/company relations. Over the years, I have obtained five(5) years of managerial experience working with the company, the client, and the customer service agent. I feel that my ability to effectively communicate, execute, and learn will be a great asset to your company.

Work Experience

Customer Service Representative Supervisor

Fanuiel, Inc. - Martinsville, VA

July 2012 to February 2014

Receives, processes and delivers inbound and outbound mail and packages

* Accepted inbound calls from customers concerning their utility accounts

* Handled customer concerns with their services and accounts

* Receives and processes large-scale duplicating projects including copying, collating, and faxes

* Reconciles charges for duplication and technical services

* Maintains customer relationship with the company

* Other duties as assigned

Supervisor duties

-Lead a team of 10-14 customer service associates to better statistics with sales, communication and service.

-Helped team agents with escalated calls and technical issues

-Kept record of client/company/agent statistics

-Helped maintain a healthy communication relationship between company and agent

-Motivated and educated agents on how to provide excellent customer service according to policy and still satisfy the customer

Assembly/Production Worker

Weil Mclain, Inc - Eden, NC

September 2010 to July 2012

Prepared work to be accomplished by studying assembly instructions, blueprint specifications, and parts lists; gathering parts, subassemblies, tools, and materials.

* Positioned parts and subassemblies by using templates or reading measurements.

* Assembled components by examining connections for correct fit; fastening parts and subassemblies.

* Verified specifications by measuring completed component.

* Resolved assembly problems by altering dimensions to meet specifications; notifying supervisor to obtain additional resources.

* Kept equipment operational by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs.

* Maintained safe and clean working environment by complying with procedures, rules, and regulations.

* Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.

* Conserved resources by using equipment and supplies as needed to accomplish job results.

* Documented actions by completing production and quality forms.

* Contributed to team effort by accomplishing related results as needed.

Customer Service/ Data Entry, Floor Supervisor

TelVista, Inc - Danville, VA

May 2007 to June 2010

* Accepted and handled customer relationship issues regarding cellular activation

* Processed calls from customers concerning mobile services

* Handled escalating calls and issues

* Changed mobile devices on mobile accounts

* Helped customer with technical issues with devices and accounts

*Helped agents with customer calls and technical issues

*Took charge of escalated calls that agents were not able or qualified to handle

Customer Service Representative/ Mail Room Operations, Assistant Manager

Accretive Commerce - Martinsville, VA

November 2006 to May 2007

* Accepted inbound calls and made outbound calls to customers

* Sorted, processed and delivered mail

* Maintained training aids, including training handbooks and departmental policy and procedures manual

* Coordinated work in outgoing, incoming, and bulk mail departments in assistance to UNM Mailing Systems' supervisors; acts as a stand-in supervisor when needed

* Supported Administrative Assistants with customer service issues and projects as required

* Coordinated or performed administrative functions necessary to deliver and document training programs

* Provided direct customer assistance as required during deliveries; furnishes customers with information regarding postal policy and regulations, and generally accepted mailing standards

* Sorted, prepared and processed incoming US mail, campus mail, parcels, accountable US mail, and bulk mail; meters appropriate classes of outgoing US mail to both domestic and international destinations, in accordance with US Postal Service regulations and the Domestic Mail Manual

* Performed miscellaneous job-related duties as assigned

Education

Associates Degree in Communications and Business

Patrick Henry Community College - Martinsville, VA

2007 to 2010

Certificate in Nurse Aide

Peace Haven Home Healthcare - Danville, VA

2005 to 2006

High School Diploma in General

Tunstall High School - Dry Fork, VA

2000 to 2004

Associates Degree in Healthcare Administration

University of Phoenix - Campus, IL

2013

SKILLS

* Proficient in MS Office Suite and most Internet browsers

* Excellent public speaking, business writing, and presentation development skills

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