Customer Service Representative

LEOSELLE ANNE G. LEORNAS

Block-**, Lot-** Bermudez Plain, Apokon Tagum Davao del Norte

Mobile No: +639*********

Email:************@*****.***

Skype: leoselleandrea

PERSONAL DATA

Civil Status : Single

Nationality : Filipino

Birth Date : July 14, 1981

Date of Birth : Bansalan, Davao del Sur

Age : 33 y.o

Nationality : Filipino

Religion : Roman Catholic

Height : 5’2”

Weight : 54kg

Skills : Computer literate, dance choreography & cooking

Current Address : Block-31, Lot-45 Bermudez Plain, Apokon Tagum Davao

del Norte

Person to be notified in case of emergency : Mr. Leonilo G. Leornas Jr

Relation /Contact number : brother / +639*********

His/Her address : Block 6, Lot 4, Pearl St., Don Lorenzo Homes, Tres de

Mayo, Digos City

EDUCATIONAL BACKGROUND

ELEMENTARY: Holy Cross of Bansalan College

Year Graduated: 1992 – 1993

SECONDARY: Holy Cross of Bansalan College

Year Graduated: 1996 – 1997

COLLEGE: Holy Cross of Davao College

Course: Bachelor of Arts – Major in English

Holy Cross of Davao College

Sta. Ana Ave, Davao City, Philippines

Year Graduated: 2004 – 2005

WORK EXPERIENCE

McDonald’s Company ((November 1998 - June 2001))

Service Crew

Duties and Responsibilities

Production Caller

>Takes counters product call

>Controls the products in the bin and in the kitchen

>Assists the Kitchen Manager

Front Counter

>Takes customer’s order

>Assembles the customer’s order

>Deliver customer’s order

ISETS (I Speak English Tutorial Service) - November 2007-July 2008

English Tutor – Part Time

Duties and Responsibilities

>Teaches Korean students-English

>Prepares lesson plan for the students

>Evaluates the student/s after the class then submit it to the General Manager

>Check student’s evaluation and review student’s performance.

Globe Telecom Company (November 2007 – February 2009)

Administrative Assistant

Duties and Responsibilities

>Pre-screened the application

>return the incomplete applications to the Account Manager

>Follow up post paid application-approved or rejected applications.

>for approved applications, submit it to the Admin Head; Once rejected, Inform the Account Manager

>Inform the Account Manager that application has been approved and ready for deliver.

>Call out the customer and inform the Account Manager that their application is already approved.

>Verify mailing address and contact number of the applicant.

>Update delivered units to the Account Manager and to the Delivery department.

>Once delivered, make transmittal and send the applications to Cebu for review.

Synnex-Concentrix Corp. (July 03, 2009-Feb 2011)

Linksys Account - Technical Support Representative

Duties and Responsibilities

>Troubleshoots customer’s connection using router, wired and wireless adapter

>Give feedbacks to the customer regarding their device

>Once the device is found broken, inform customer and then ask them to return the device for replacement.

>Document the incident.

VXI GLOBAL – (May 2012 – Oct 2012)

Technical Support Representative

Duties and Responsibilities

>Troubleshoots customer’s connection using router, wired and wireless adapter.

>Assists clients in connecting their devices through networking.

SUNWAY BPO (Nov2012-Jan2013)

EnglishTutor

Duties and Responsibilities

>Teaches English to Chinese students

>Make an evaluation after their class, then, submit it to our Supervisor.

>Make a lesson plan.

FARMERS INSURANCE COMPANY (Jan2013 – May 2013)

Customer Service Representative/ Sales Representative – Part time

Duties and Responsibilities

>Follow up companies for their payment

>Call out companies to get insurance.

OFFSOURCING INC. – Dec 2013 – May 2014

Shoedazzle Account - Customer Service Representative

>Assist customers purchasing online products.

FARMERS INSURANCE(Jan 2013 – April 2013)

Customer Service Representative/ Sales Representative-Part time

>Taking in calls from clients about the status/feedback of their insurances.

>Call out clients invite them to get insurance.

TELESTAR COMMUNICATIONS (May 22, 2014- Aug 15, 2014)

Fashin Week Account – Season Account

Customer Service Representative

>Taking in calls from clients/customers.

>Assists clients/customers on how to buy tickets and give the schedule for the fashion week.

CHARACTER REFERENCE

Ellen P. Metilla

Crypty Co.

Customer Service Representative

Jeffrey Carigo

Synnex-Concentrix Phils.

Supervisor

Damosa IT Park, Lanang JPLaurel Avenue Davao City

Rube Jane Agravante

Call Box Inc.

Sales Representative

9th Floor Landco Building JP LAUREL Avenue, Davao City

Contact this candidate