Customer Service Administrative Assistant

Amy E Kohls

***** **** *****

Battle Creek, MI **014

269-***-**** (cell)

********@***.***

GOALS

Continue professional development within an organizational structure to

achieve company and personal growth

BUSINESS EXPERIENCE:

Kellogg's/WSI Contractor

Administrative Assistant - Legal and Compliance Department - Headquarters

August 2014- Present

. Provide support to the Department Operations Role

. Schedule Meetings via Microsoft Outlook, make reservations and travel

accommodations

. Coordinate conference calls, including video conferencing

. Assist with Board of Directors and Audit Committee mailings, including

assembly, printing, binding, mailing, and filing.

. Maintain Legal File Room, including assistance with Records Retention

. Sort and Deliver all incoming mail, and Answer phones

. Maintain department phone list and other various department lists

through Kellogg's Global portal

. Order office supplies and paper through their online Vendor

. Assist with department budget items and tracking

. Update Legal Library and handle invoice processing

. Pay invoices, process check request, and expense reports

. Create and edit documents in Microsoft Office Suite of Programs,

include redline tracking

. Work closely with the Attorney's, Executive Legal Secretaries, Legal

Assistants and the Audit Department on various projects, miscellaneous

other duties and responsibilities given to me

EPI, Inc Marketing Fulfillment

Lead Account Client Service Representative (Fathead): June 2011 - June 2014

. One on One contact with customers on a daily basis in AS400 data based

inventory system

. Communicate special requests and requirements with the production

staff

. Ensure accuracy and timely delivery of customer orders/Retail orders

. Maintaining accurate inventory levels

. Provide requested reports to customers specific to their needs

. Works with our other EPI Facility; Print Division and Account Manager

closely

. Client specific database management, audits and item information

implementation

. Works closely with client and co-workers for problem solving and

prevention

. Executes daily Rush lists

. Attended monthly meetings or Conference calls with Fathead

. Purchase Order entry

State Farm - Stan Ellis Independent Agent: May 2011 - June 2011

Office Team

Information Specialist

. Communication with clients through phone service and walk-ins with

policies

. Process clients payments

. Conducted changes to policies through State Farm software ABS/NECHO

systems

. Designed special projects and completed assignments for company owner

Don Seeyle Ford

Office Team

Administrative Assistant/Cashier

. Answer multiple line phones while processing payments

. Assisted sales managers with company paperwork for clients

. Compiled client's license plates and registrations into the database

. Office duties included: filing paperwork, prepare outgoing UPS

shipments, input new car deliveries, assist back office with projects

Employment Plus - January 2009 - May 2011

Burnham and Flower Insurance

Group-Michigan Data Processor

. Processed liability policies, proposals and endorsements for changes

. Changes were processed for the Townships and Counties with the state

of Michigan

. Provided Customer Service for all Townships and Counties via Email,

phone and Fax

JM Wilson Corporation

Underwriter Technician

. Processed, typed and mailed out property and casualty policies,

endorsements and surplus lines

. Processing consisted of the states of Wisconsin, Michigan, Kansas, and

Missouri.

. Compiled monthly premiums for customer and created billing for the

policies associated

Bankers Life and Casualty Company - February 2008 - June 2008

Branch Office Administrator

. Provided administrative duties or Banker's Life which included life,

health and medical insurance policies as well as IRA's and Annuities.

. Conducted customer service using a 35 multi-line phone system

. Lead for daily business entry consisting of 45-50 agents.

. Processing all incoming business

. Provided administrative assistance for both branch and unit managers

. Responsible for compiling daily and weekly reports

. Prepare expense reports and reimbursements to agents and other vendors

. Daily collaboration with Branch Office Manager on a daily basis

sending all current data to Home Office in Chicago, IL and satellite

location, organize and prepare daily DHL shipments

. Cross train with recruiters utilizing their computer program and PI

Access entering all new recruits, agents providing and preparing

literature for Career Briefings

. Create reports utilizing Excel while creating Letters of Acceptance to

outside vendors

. Maintained, ordered, and stocked all of the office supplies and forms

needed by the agents.

EDUCATION:

Kalamazoo Community College Kalamazoo, Michigan

Major: Business Systems Technology

N/A 1998-1999

Education: Schoolcraft High School Schoolcraft, Michigan

Major: General Education

High School Diploma 1995

ADDITIONAL QUALIFICATIONS:

. Possess 18 years of professional experience in the Customer Service

field/Administrative Field

. Comprehensive written and verbal communication skills

. Possess sound judgment with excellent problem solving skills

. Highly organized and ability to balance multiple tasks simultaneously

. Ability to work as a team member as well as independently

. Great motivator with excellent customer service skills

. Ability to solve customer queries as well as set goals and meet

objectives efficiently

. Possess exceptional administrative and organizational skills

. Accounts Receivable/Payable, Payroll, Office machines

. Efficient in Microsoft Office Suite including; Access, Works,

Publisher, Word, Excel, Power Point and Outlook, A/S 400, Lotus Notes

R5and Ecommerce websites, SAP, Share Point, Adobe PDF (scanning),

Builder 360, Build soft Program, CIS Systems, RWS system programs,

Avaya phone systems and multi-line, Five Nine Call Center Software;

Customer Service skills including; human relations, communications,

building trust with customers, providing Customer satisfaction.

Contact this candidate