Customer Service Sales Representative
Resume:
Jaclyn Renée Breg
Guelph, ON
******.****@*******.***
Education
Bachelor of Commerce Degree
Hospitality and Tourism Management
University of Guelph (September 2009 – April 2013)
Languages
English
French (Intermediate)
Dutch (Intermediate)
Spanish (Basic)
Work Experience
Assistant Manager
London House Bed & Breakfast
March 2014 present
Providing customer service and maintaining guest relationships
Performing administrative tasks
Cooking and serving guest meals
Barista, Bartender, Server
Sapphire Café & Lounge
February 2014 present
Preparing specialty hot beverages
Ensuring customer service with friendly, timely and accurate order deliveries
Operating POS system and computerized order system
Writer, Office Assistant, Sales Representative
Keytours Excursions, Amsterdam
November 2013 – January 2013
Writing texts for tourism brochures and promotions
Translating and editing
Providing tourist information services/ selling travel products in multiple languages
Server
Cutten Fields Golf and Country Club, Guelph
May 2013 October 2013
Serving in private members’ lounge
Serving at banquets, weddings, receptions, meetings and business events
Running small private dinners/functions independently or with one assistant server
Demonstrating comprehensive wine and menu knowledge
Sales Assistant
Bag It – Leather Goods and Accessories, Guelph
October 2012 – July 2013
Opening and closing store, ensuring security of building and merchandise
Providing customer recommendations with detailed product knowledge
Designing shelving displays
Making sales; operating P.O.S. system
Attending trade shows and assisting in inventory selections
Server, Bartender
Shanty Bay Golf and Country Club, Shanty Bay
April 2010 – August 2010; April 2011 – August 2011
Ensuring customer service with friendly, timely and accurate order deliveries
Operating P.O.S. system; handling cash; inputting orders
Serving beverages in accordance with SmartServe training
Maintaining a clean kitchen and guest area in accordance with health inspection standards
Awards and Distinctions
University of Guelph Dean’s Honours List (Fall 2009 – Spring 2013)
Greater Toronto Hotel Association Scholarship (Spring, 2011)
University of Guelph College of Management and Economics Dean’s Scholarship (2009; 2010)
Frank Hersey Citizenship Award (Spring 2009)
Boushra Kirolos International Development Award (Spring 2009)
Lynn Slessor Track and Field Award (Spring 2007)
Eastview Secondary School Character Award for Optimism (Spring 2007)
Paper published in the University of Guelph Atrium, institutional digital repository:
Breg, J. (2013). Now and Forever: Growth, Impacts and Future Evolution of Wedding Tourism.
Presentations
Student Guest Speaker, World Tourism Day, University of Guelph (Fall 2012)
Volunteer Experience
Nursery Caregiver, Guelph Vineyard (Fall 2012)
Server, Taste is Real Field Dinner (September 2012)
Refreshment Preparer, Guelph Downtown 5k Run (September 2011)
Server, Barrie Out of the Cold Homeless Shelter (2005 – 2008)
Day Camp Counselor, Bethel Community Church (2005 – 2008)
References available on request.
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