Customer Service Representative
Resume:
Wally A Morel
Port Saint Lucie, FL 34952
Phone: 772-***-****
******.*********@*****.***
Objective
To pursue a career as an active employee, involving responsibility and
working with others as a team member to achieve advancement and growth for
the company.
Ability Summary
*Basic Arithmetic
*Effective communication
*Work under pressure to complete assigned duties according to rigid time
schedules and temperature change
*Observe confidentiality regarding knowledge of patients
*MS Word, PowerPoint, Internet, Email, and other functions
*Ability to organize
*Some Medical Terminology
*Bilingual-Spanish-Read/ Write/Speak
Employment History
Real Estate Agent (Lic #: SL3300304) 07/2014-present
Whitestone International Realty Stuart, FL
Employment Type: Work own Hours (various hours)
Presenting purchase offers to sellers for consideration. Act as an
intermediary in negotiations between buyers and sellers, generally
representing one or the other. Comparing a property with similar properties
that have recently sold, to determine its competitive market price.
Advising clients on market conditions, prices, mortgages, legal
requirements and related matters. Promoting the sale of properties through
advertisements, open houses, and participating in multiple listing
services. Accompany buyers during visits to and inspections of property,
advising them on the suitability and value of the homes they are visiting.
Preparing documents such as representation contracts, purchase agreements,
closing statements, deeds and leases. Conferring with escrow companies,
lenders, home inspectors, and pest control operators to ensure that terms
and conditions of purchase agreements are met before closing dates.
Interviewing with clients to determine what kind of properties they are
seeking. Also, coordinating property closings, overseeing signing of
documents and disbursement of funds. Generating lists of properties that
are compatible with buyers' needs and financial resources. Contacting
property owners and advertise services to solicit property sales listings.
Arrangement for title searches to determine whether clients have clear
property titles. Displaying commercial, industrial, agricultural, and
residential properties to clients and explain their features. Coordinating
appointments to show homes to prospective buyers. Answer clients' questions
regarding construction work, financing, maintenance, repairs, and
appraisals. Arranging meetings between buyers and sellers when details of
transactions need to be negotiated. Renting or leasing properties on behalf
of clients. Soliciting and compiling listings of available rental
properties. Visiting properties to assess them before showing them to
clients. Contacting utility companies for service hookups to clients'
property.
Office Manager/Executive Broker's Assistant 05/2014-present
Whitestone International Realty Stuart, FL
Employment Type: Part Time (less than 40 hours)
Entering new contact names, address, and emails from information request,
open house guest books and other sources in our database. Responding to
phone requests for information about our services by sending standardized
packages of information. Following up on marketing materials with phone
calls to make sure that customers received the letters and see if they are
a current prospect for us to contact. Carrying out clerical task or
arranging for other to do such tasks as stuffing envelopes and getting new
postage in the meter. Developing prospects list: locating addresses and
phone numbers for targeted seller categories to use for direct mail.
Scanning the MLS for expired listings, researching tax records for out of
state owners, checking local newspapers for unrepresented sellers and
searching all possible media to find prospects for buying of selling.
Entering all listings in MLS within 24 hours of signed listing agreement.
Keeping all price changes up to date in MLS. Keeping a contact record on
forms provided on all buyers and sellers getting ready for closings.
Running errands, such as putting up and taking down "For Sale" signs,
picking up and dropping off contracts, and adding and removing lock-boxes.
Fulfilling miscellaneous administrative tasks, such as ordering stationery
and supplies, accepting deliveries, screening phone calls and making
copies.
Receptionist 01/08/2014-01/28/2014
Junior's Barbershop Jupiter, FL
Employment Type: Full Time (30 Hours or More)
Answered phones at a very a high-volume barbershop. Booked
appointments, keeping inventory ordered, cash register skills, swept floor,
light laundry and folding, cleaned bathroom and other cleaning jobs in
order to keep the shop looking top notch. Also, running errands for barbers
when in need.
Secretary/Dispatch/Billing Clerk 04/2013-07/2013
Jag Trucking LLC Gainesville, FL
Employment Type: Full Time (30 Hours or More)
Billed completed loads, answered customer inquiries by email or by phone,
proof of deliver requests, credit checks on customers, audited driver logs,
called past due receivables. Scheduled drivers to pick up or deliver loads
to customers.
Food Service Worker 08/2011-04/2013
Martin Memorial Hospital Stuart, FL
Employment Type: Full Time (30 Hours or More)
Set up and served patient trays in accordance with established schedule
and procedures. Cleaned the kitchen area and cooking utensils. Carried
dishes and food between kitchen, and serving lines. Operated dishwasher to
ensure all dishes and utensils are clean. Prepared, loaded, transported and
cleaned food carts.
Customer Service Representative (CSR) 08/2011-10/2011
Aegis Communications, INC Port Saint Lucie, FL
Employment Type: Full Time (30 Hours or More)
Received telephone calls and spoke with customers in an effort to verify
client Medicare plan and services with accuracy, efficiency, and quality.
Accessed customer leads via computer software and made necessary entries in
order to complete customer application for insurance. Conducted effective
communication skills in order to communicate with customers.
Food Service Worker 07/2008-06/2011 and 09/2004-08/2006
Meriter Hospital Madison, WI
Employment Type: Full Time (30 Hours or More)
Basic preparation, assembled, portioned, stocked and distributed foods
and supplies to patients and other staff. Manually cleaned associated with
sanitation of the kitchen area and work space.
Food Preparation Worker 09/2006-05/2008
All Saints Healthcare Racine, WI
Employment Type: Part Time (Less than 30 Hours)
Handled and provided safe food in compliance with HACCP guidelines.
Completed and delivered patient trays, washed and sanitized dishes, pots,
floors, and work stations.
Fast Food Cashier 04/2004-09/2004 and 10/21/2013-11/01/2013
McDonald's Cottage Grove, WI
Employment Type: Part Time (Less than 30 Hours)
Took orders at counter and drive thru. Retrieved completed meals from
kitchen and arranged them on tray for dine-in or to-go orders. Ensured
adequate amounts of supplies are restocked throughout restaurant.
Maintained a smile at all times.
Education and Training
Issuing Institution Qualification Course of
Location Study
Florida Institute of 63-Hour Completion Degree: Real Estate
Real Online, FL Real Estate
Estate Education Cosmetology
1 Year of College or a
Indian River State Ft. Technical or
Pierce, FL Vocational School Degree:
College N/A
University of Wisconsin 2 Years of College or a Nursing
Kenosha, WI Technical or
Parkside Vocational School Degree:
N/A
Madison Area Technical Vocational School CNA
Madison, WI Certificate Degree: CNA
College
Monona Grove High Monona, WI High School Diploma General High
Degree: Gen. School
School Curriculum
Detailed References
Jacqueline White
Whitestone International Realty
Broker reference known for 1 year
Humphrey Campbell
Martin Memorial Hospital.
772-***-**** Ext: 1551
Supervisor reference known for 2 year(s).
Raeneal Bunch
Self-Employed
Personal Reference known for 3 year(s).
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