Customer Service Sales

T A N Y A J. S A N T I A G O

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**** ** *** **. ***** FL 33134 305-***-**** *******.*******@*****.***

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Business Development and Event Planner

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Organized, focused and results oriented individual with a bias towards effective planning, attention to detail and brand

recognition. Skilled in sophisticated business, entertainment and restaurant environments. Communicates with professionalism

and poise. Attuned to providing a high degree of customer service while enhancing brand recognition. Established professional

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credibility within the Miami-Dade entertainment and club promotion industry.

Key Skills

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Relationship Management Event Planning & Promotion SEO & Websites

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Business Development Brand Development Adept Control of Fluid

Situations

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Content Writing Sales Processes & Techniques

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Organizational Skills Customer Service Diplomatic & Tactful

● Professional Model

Experience

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Equinox South Miami Beach FL 2/2014 to Present

Sales Associate at high-end retail sports apparel boutique in high energy fitness club

Repeat “Super Sale” top sales performer

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Frequent planning of promotional events

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Responsible to meet or exceed daily and monthly sales goals

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Delancey’s Miami Beach FL 10/2013 to 3/2014

Promoter and Hostess for grand opening of upscale social club and bar

Organized and managed “Front of House”

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Greeted patrons

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Supervised, monitored and maintained order of large crowds

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Prepared and served alcoholic beverages

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Porcao Miami Beach FL 8/2013 to 10/2013

Server for grand opening of prestigious multi-level restaurant (Intensive 8 week training program)

Advanced customer service techniques and up-selling

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Basic Sommelier training, including wine tasting, food pairings and service

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Restaurant operations

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Food preparation and safety

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Rocker Island Entertainment/XO Management Miami FL 3/2013 to 8/2013

Personal Assistant to CEO for marketing and promotions firm

Principal assistant in organizing and managing “The Best of the Best Concert” in Miami

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Directed vendors according to their contracts

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Inter-faced and communicated with top artists and performers

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Updated websites for events and promotions

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Justice for Girls Columbia MD and Charleston WV 11/2009 to 12/2012

Sales Associate

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Education

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Florida International University Miami FL (Senior) Graduation 2015

English Major

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Wilde Lake High School Columbia MD Graduation 2009

Contact this candidate