Customer Service Sales

Kyle Lackey

District Manager of Personal Training

Palm Coast, FL

************@*****.*** - 765-***-****

WORK EXPERIENCE

District Manager of Personal Training

Gold's Gym - 2012 to 2014

Indianapolis, IN

• Started program in 2012 at zero clients (previously sub contracted custom built pt prior to) and grew program

to drafting $20,000 + in 6 months @ 2 gyms. (each $20,000+ draft for pt only)

• Hiring new Trainers and sales staff for 2 gyms

• Managing sales meetings every morning via conference call as well as managing trainer productivity

• Top salesmen of entire company multiple times (MVP awards to show)

• Multiple base pay raises and responsibility increases

• Managed membership sales from time to time when GM was on vacation

• Back office paper work for PT agreements, customer service, billing, etc

Regional Director/ Personal Trainer

Get Fitness - 2009 to 2012

Largo, Florida

• Leadership award 2011 - Personal Training

• Managed team of 7+ Trainers in 8 gyms

• Educated both trainers and other quality control trainers in other locations on job duties

• Ensured quality of service (client results, trainer performance, standardized measurements, etc.)

• Maintained cleanliness of gym floor and locker rooms

• In charge of hiring new training staff

• Training 50+ sessions a week on top of managerial duties

• Used clubready system to schedule training appointments and manage trainers

• Taught all training staff computer systems and duties

• Recruited from Indiana to be part of staff

• Received multiple raises, awards, and increases in job duties from just basic trainer to regional quality control

director

Personal Trainer

Gold's Gym - Indianapolis, IN - 2008 to 2009

Gave clients results fine tuned to their individual needs/ requests

• Got my own clients off gym floor and from assessments scheduled by gym

• Ensured that all clients were happy and getting good results

• Gave diet plans, workout plans, etc to clients

(GNC) - Sales Consultant

Colby Recreational Fitness Center - 2007 to 2008

Assisted customers in purchasing decisions of supplements

• Gave advice on diet plans, supplement programs, resistance training techniques, etc

Fitness Center Staff Member

Colby Recreational Fitness Center - 2006 to 2008

West Lafayette, Indiana

• Ensured cleanliness of fitness center floor, locker rooms, and towels

• Assisted members in weight lifting techniques and spotting

• Gave individual advice upon request of members for their individual goals

Warehouse Manager

Cathy's Concepts - 2004 to 2007

Managed warehouse employees

• Inventory control (shipping/ receiving/ categorizing)

Certifications/Qualifications:

• IFPA certified

• CPR/ AED certified

• 7 years experience working in gyms

• 6 years experience as a trainer

• 5 years managerial experience

• 10+ years experience with resistance training

• Former athlete

• Dedicated, hard working, self motivated

SKILLS

management, personal training, sales, customer service, marketing, promoting

Contact this candidate