Customer Service High School

Antoinette. Chavis

Skilled In Customer Service

**** ********* ***** - ******, ** 27704

*******************@*******.*** - 919-***-****

Organized worker and I can obtain the ability to create a great work environment .

Excellent Communication Skills

Basic PC and Data Entry Skills

Basic Clerical Skills

Food and Beverage

7 Years plus in hospitality

1 Year in Medical

WORK EXPERIENCE

Dietary Aide

HillCrest Convalescent/ Rehab Center - Durham, NC - December 2013 to Present

Responsibilities

Prepares food items and assembles ready foods for patient trays

• Serves foods

• Delivers food trays to patients’ units and dining area

• Provide services in dining room and dish room

• Cleans Dining tables,counter area after meals

• Washing pots and pans

Accomplishments

Connects and builds relationships with employee's and patients .

Receptionist

Kings Daughter Inn - Durham, NC - October 2013 to December 2013

Responsibilities

Check in Guest, Check Out Guest, Turn Down Guest Room in a timely Manner, Inventory, restock and

replenish items, CC Transactions, Make Reservations, Answer phone calls, Print, fax, file paper work,

Assist Guest Per Request, Set Rooms For Meeting Space, Tour Guest around Property .

Accomplishments

Brought a great Personality and the ability to learn new things .

Skills Used

The willingness to just learn the proper protocol for the company and for myself .

Gallery Host/ Front Desk Rep

Hyatt Place Raleigh North - Raleigh, NC - November 2011 to August 2013

Assist Guest with Check in and Check Out

Verify Registration, Address and Credit Information

Balance Bank, Post Daily Charges

Use Basic Computer Skills I.E Word, Word Excel

Assist With Coffee, Luggage, Directions, Wake Up- Calls, Future Reservations.

Operate POS System

Prepare Food Trays, Stock, Take Down, Clean and provide Quality beverages and Food Products

Take Weekly Inventory on In house Products

Assist with Food Orders and Serve Food in A Friendly and Timely Manner

Front Desk Representative

Extended Stay America - Durham, NC - October 2008 to November 2011

Check In Guest and Check Out Guest

Email Daily Confirmations

Audit Nightly Paper work

Count Daily Cash

Balance Daily Folios

Prepare Housekeeping paperwork For House Keepers

Order Inventory, Stock

Answer All calls in a timely manner

PBX

Pool Fitness/ Laundry Attendant

Washington Duke Inn Golf Club - Durham, NC - July 2006 to December 2007

Clean And Sanitize Assigned Area

Restock Items

Wash and Fold Linen

Count Inventory

Clean Pool Water

Greet Guest and Assist with any Request

Sales Associate/Cashier

Beauty World And Supply - Durham, NC - February 2002 to November 2005

Responsibilities

Scan items, Price product, Stock, Inventory Count, Cash Handle, Assist Customer with making sales

Product, Mark Down items, Ship Products, Answer Calls, Test Product.

Accomplishments

Made Relationship With Guests

EDUCATION

High School Diploma

Northern High School - Durham, NC

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