Customer Service Manager

TRACY WALKER

***-** ***** *****, ** ***** H: 718-***-**** ************@*****.***

SUMMARY Experienced Custodian/Houseman with 10+ years in repair and maintenance. Organized recordkeeper with strong interpersonal skills. strong interpersonal skills.

HIGHLIGHTS

Power and hand tools

ACCOMPLISHMENTS

EXPERIENCE

01/2013 to Current Houseman

The OUT - Manhattan, NY

Perform all functions on a daily basis following established procedures in a timely fashion.

07/2012 to 01/2013 Mini Bar Attendant

The OUT - Manhattan, NY

Re-stock mini bar in every room to par stock levels.

Janitorial equipment familiarity

Organized

Buffing and waxing

Leaf blowing

Snow removal

Excellent communication skills

Customer service-focused

Maintained a guest satisfaction rating of greater than 75% since January, 2013.

Earned the “Employee of the Month” award in December 2013.

Commended for having a perfect attendance record while working as a Houseman

Experience using properly labeled cleaning supplies for each job.

Maintain tools and equipment in good condition.

Clean beds, blinds, ceilings, light fixtures, sinks, toilets, bathtubs, showers, walls, windows, wall tiles, ceiling & wall vents, televisions, linen closet, etc.

Wash and polish furniture and metal.

Assist in laundry function Sweep walkways and outside perimeter of facility Sweep, mop, strip, scrub, vacuum, and buff floors.

Replenishes liquid soap, paper towels and toilet tissue.

Move furniture from one area in facility to another and or to outside storage.

Distribute clean linen carts.

Pick up soiled linen and deliver to linen department.

Collects garbage, cleans and re-lines trash receptacles with plastic liners.

Transport garbage to designated area Stocked housekeeping carts for the room attendants.

Sets up and breaks down tables, chairs, lecture podiums, etc

Cleaned and restocked cafeteria items.

Greeted all guests in a courteous and professional manner.

Stooped, climbed ladders and lifted heavy loads during set-up for events in Night Club.

Refurbished furniture and ordered replacement pieces when necessary.

Recommended new equipment and maintenance procedures to the facility manager.

Assisted guests with any special requests during their visits.

Recorded guest comments or complaints, referring customers to managers as necessary.

Ensure every room is charged properly for items consumed.

Valid NY State driver's license

Team player

Inventory management systems

Cleaning Upscale resort and spa

Reliable

Regularly check and rotate stock to ensure freshness.

10/2008 to 05/2012 Custodian

L&G Scholar Day Care - Brooklyn, NY

Custodian-Cleaned and care buildings and facilities in order to ensure they are maintained in a safe and healthy manner.

EDUCATION 1993 GED

PROSPECT HEIGHTS - Brooklyn, NEW YORK

ADDITIONAL INFORMATION

Outstanding verbal skills Reliable Strong work ethic Positive upbeat attitude Able to multitask without sacrificing quality Profound ability to learn new tasks quickly

Get rid of expired products.

Maintain mini bar in a spotless, clean and neat condition on the word of mini bar service standards and procedures.

Keep up security of mini bar trolley at the same time as on guest floors.

Clean class rooms, conference rooms and recreational facility Mop tile .

Vacuum and shampoo all carpet areas

Dust all furniture and fixtures as required.

Wash all finger marks from walls, doors hardware and glass.

Place garbage in outside storage bin.

Clean kitchen, sinks and counters.

Wash entrance and exit floors.

Report damages and acts of vandalism.

Wash and buff floors with floor polisher.

Cleaned toilet partitions and disinfect drinking fountains.

Perform and/or report minor maintenance repairs.

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