Customer Service Representative

Carley Ostergaard Ferguson

989-***-**** • **** Taliwa Garden Dr • Knoxville, TN 37920 • ******.**********@*****.***

CAREER OBJECTIVE

To obtain employment in order to learn about different areas within the working industry utilizing relevant knowledge

gained from my education and training in a practical atmosphere

WORK EXPERIENCE

BYU NUTRITION, DIETETICS and FOOD SCIENCE DEPARTMENT PROVO, UT

Research & Development Capstone – Mrs. Call’s Candy Co. January 2014-April 2014

• Lead small research group to develop a sugar-free caramel with a clean label

• Designed and performed sensory testing on various prototypes and statistically analyzed data using computer

software like Microsoft Excel

• Created ingredient declaration, nutrition label, product specifications, and HACCP plan for the final product

• Contacted suppliers and arranged for sample shipments from across the country

Stockroom Coordinator January 2014-April 2014

• Organized, set-up, and prepared two lab rooms for classes on a weekly basis.

• Filled orders, shopped for ingredients and managed ingredient requests on inconsistent timetables

• Edited instruction notebook to create clearer instructions for future stockroom coordinators

Teaching Assistant – Basic Food Science Lab January 2013-December 2013

• Prepared and taught weekly lessons to 15- 20 students in a laboratory setting

• Mentored students and conducted review sessions

• Graded tests and papers submitted by students

DAIRICONCEPTS SPRINGFIELD, MO

Research &Development Intern May 2013- August 2013

• Invented new chip flavors to be demoed at international snack companies

• Researched cost reduction opportunities on a variety of cheese powder based products

• Explored flavor replacement options for powders utilizing low-cost cheese concentrates and flavor extracts by

plating on salt.

BYU TEXTILE CLEANING SERVICES PROVO, UT

Seamstress August 2010 – April 2014 (seasonal)

• Provided alterations on a variety of textile items to meet customers’ requests

• Acted as a customer service representative to all customers by taking orders and scheduling appointments

• Handle money for incoming and outgoing business transactions

EDUCATION

BRIGHAM YOUNG UNIVERSITY PROVO, UTAH

• Bachelor of Science August 2010 – April 2014

o Major: Food Science – Technical Track

o Minor: Chemistry

RELEVANT SKILLS

Enthusiastic Teaching Skills

• See TA position above

• Involved in teaching classes in church setting

Clear Communication Skills

• Phone

• Email

• Face to face

Excellent Computer Skills

• Microsoft Office

• Background in Adobe Creative Suite

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