Engineer Management

Pierre B. McCloud

**** ******** ****, *********, **

404-***-**** cell . ***********@*******.***

Network Administrator

Veteran IT Professional Experienced in Supporting Broad and Diverse

Technologies

Veteran IT Systems Support professional with years of industry background

administering and supporting enterprise level network, hardware, and

software infrastructure for 24/7 operations; more than four years of

experience leading technical teams engaged in technology migrations, system

upgrades, and deployments to new facilities. Expert in procedures

development and best practices documentation. Proven record of creating

curriculum and materials for training technical and user groups. Adept in

managing relationships with internal and external staff, and with team

members at all levels. Offer history of promotion and increased

responsibility.

Technology Deployments / Backup Systems / User Support & Troubleshooting /

Warranty Management / Process & Procedures Documentation / Tier II & Tier

III Support / Enterprise Change Control

Technical Proficiencies

Certification Microsoft Certified Professional (MCP), Microsoft Certified

s: System Engineer (MCSE), CIW Associate, CompTIA A+, CompTIA

Network+, CompTIA Security+, Project +

Platforms: Server 2008 R2, Server 2012,MS Windows 9x/NT/2000/XP/2003

and 7,Windows Server 2008 R2 MS Office 2003/2007 and 2010,

Novell Netware 6, Dell laptops and desktops, IBM laptops

and desktops, HP Tablet PCs and HP Printers and

Blackberries

Software: MS Office Suite, FrontPage, Lotus Notes,

Applications/ Altiris Deployment Server, ARCserve for Netware and

Windows, Autosys, Crystal Print Reports, DameWare, Oracle,

Tools: MS FrontPage Transformer for NT, Remedy, TCP/IP, XcelleNet

for Windows, Ws_FTP, Active Directory, Ghost Imaging

Software

Professional Experience

Unitrends, Columbia, SC Jan. '14 - Present PITSCO

EDUCATION, Charlotte, NC

FEB 2013 to July '13

Customer Support Engineer

Perform first level problem determination to identify and isolate failure

point including hardware, network, application, training and / or

documentation. Performs systems engineering through installation,

operation, and maintenance of Unitrends virtual devices or hardware data

protection units and archives. By use of Linux tools, rebuild software

raids, determine the stability of hardware raids. Works with customers in

disaster recovery of critical data and systems (Exchange, Vmware, Hyper-V

PITSCO EDUCATION, Charlotte, nc

2013 to 2013 Regional Support Specialist

Build and maintain relationships with the company's clients and software

end users. Provide professional development training and technology support

for customers. Assigned territory: North Carolina, South Carolina and

Georgia while traveling to provide on-site support. Manage Windows Servers

(2003, 2008,2012) IIS and MYSQL.

georgia Department of Labor, Atlanta, GA

2007 to 2013

USER SUPPORT TECHNICIAN 2

Was responsible for maintaining all Windows Servers and desktops and

laptops in the Department of Labor headquarters and all of the remote

locations. Included in the daily responsibilities are to respond to the

user needs to help them remain productive in the most efficient manner,

respond to work orders, move equipment, user account management, install

hardware and software, and troubleshoot issues, complete tasks associated

with small and large projects.

Managed the paperwork and physically process computer systems of a state-

wide hardware refresh Set-up and maintain employee booths/cyber cafes for

Department of Labor's Job Fairs (Macon (May), Rome (September) Columbus

(November) and Work Conference.

Coordinate and move Career Center/Vocational Rehab (servers, desktops,

install new hardware) for Gainesville, Athens.

Oversaw the Department of Labor's Information Technology Hardware Surplus

program for the state of Georgia. Ensure that all laptops, desktops,

servers are sanitized of GDOL data before being sold to the public (2007-

2013)

Key Achievements:

. Building of Windows 2003/2008 Servers

. Setup and Configuration of Active Directory

. Microsoft Project Server Deployment:

. Deployment,setup, configuration, and management of Microsoft Project

Serve 2010.

. Maintaining Project Server Queue Management

. Maintaining Operational Policies

. Maintaining Project Server Security

. Configuration and Setup of DNS on Server 2003

. Management and setup of IIS

. Management Citrix Presentation/Xenapp Servers

. Setup and management of AD Group Policies

Catalina Marketing, St. Petersburg, FL 2000 to 2007

Desktop Support Technician (012/04 to 01/07)

Provide Tier II/III level support for employees worldwide. Assisted with

development and implementation of projects involving VMware for PCs,

improvement of system imaging via Ghost, and software deployment via

Altiris. Address request submitted to desktop team requiring pc, network,

hardware and or software troubleshooting, repairing or upgrades. Use

administrative tools such as Active Directory, Dameware, Altiris. As the

WSUS Administrator, submitted monthly requests for upgrades as well as

managed deployments. Coordinated server installs with offices in Europe and

Japan when necessary to prevent downtime.

Computer Operations and Help Desk Supervisor (03/02 to 11/04)

Manage team of six and work crew of 11 supporting hardware, software, and

networking infrastructure at corporate HQ and all remote US locations.

Interview and hire new personnel. Complete performance reviews/appraisals

for personnel. Coach, mentor and train new personnel. Schedule enterprise

level maintenance, repairs and upgrades. Deploy new desktop and networking

hardware, setup of new users with either LAN, dial-up and/or remote access.

Provide escalated troubleshooting support for Helpdesk. Administer,

schedule, and monitor production flows, server availability, backup

processes, and batch scheduling. Train user groups and third-party service

providers.

Key Achievements:

. Implemented XcelleNet communications software. Sustained 97%

productivity rate during migration from Hostnet environment.

. Directed MS Office 2003 migration for Anaheim office.

. Provided key leadership during move of more than 1000 workstations

to new site that minimized post-move issues.

. Developed standardized processes with supporting documentation that

ensured consistent application of best practices for support,

troubleshooting, and deployments.

. Improved communications by establishing shift turnover business

rules for three shift, 24/7 environment.

. Created curriculum and training program for new IT staff.

Computer Operator II (07/00 to 03/02)

Served as Lead Operator providing Tier I support for database issues.

Provided troubleshooting for RAS and connectivity issues. Performed daily

system backups.

Key Achievement:

. Monitored polling of 17,000 client stores nationally.

ABR/Ceridian Benefits, St. Petersburg, FL 1999 to 2000

Computer Operator II

Monitored and analyzed systems and processes supporting client benefits

and payroll plans. Supervised production runs of billing statements.

Tracked defects and resolutions using Remedy Helpdesk package.

St. petersburg Times, St. Petersburg, FL 1983 to 1999

Pressman/Craft Operator II

Operated printing press for production of daily periodical. Provided

operating, repair, and maintenance expertise. Trained new staff.

Key Achievements:

. Led team of 11 operators through daily production runs.

. Instructed apprentices in quality print practices.

Education and Credentials

BA Information Technology - Network Administration - Attending Western

Governors University need 30 more credits to graduate

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