Human Resources Management

Aeva Glasse

***********@*****.***

Career Highlights

• Built and maintained a strong functional team through effective recruiting, training, coaching,

team building and succession planning. Prepared and participated in the preparation of staff

development plans for each functional associate. Assessed the skills and skill levels necessary to

achieve work objectives

• Responsible for supporting employees within designated departments. Built collaborative

relationships with assigned departments, and personnel to act as point of contact for all

employment related issues. Fostered an open-door policy so employees and managers were

comfortable discussing pertinent issues with HR leadership. Acted as a strategic partner between

leadership and HR department

• Provided consultative support, advice and solutions on all people related subjects in conjunction

with COE and HR Services. Responsible for executing annual people plan, in-line with

business priorities, goals and initiatives.

• Implemented strategic marketing campaigns to be used company wide

• Created a process designed to track all phases for a new business from demographics, market research,

target clientele, product development, and staff policies/procedures to educational resource materials

• Successfully changed the dynamic and focus of a team consisting of tenured managers, leading their

efforts to increase campus productivity successfully within 6 months

Core Competencies

Organizational Management Project Management Human Resources Management

Customer Relations Management International Relations Management

Experience

Apollo Group, Inc. 2010-Present

Human Resources

Department: Responsible for handling leave of absences for campuses nationwide; identify and

implement resolutions for Human Resources issues. Process all faculty hiring, terminations, and

promotions at all campus locations for University of Phoenix and Western International

University; input contracts for all full-time lead faculty; develop standard operating procedures

for faculty and make improvements to current data procedures and employee benefits

Specific HR projects include:

• Developed standard operating procedures replacing dated procedures; wrote new standard operating

procedures for two new programs while assisting with kick-off

• Managed the creation of the new Human Resources Service Center; handled complex customer escalations (via

phone and correspondence) and lead other quality initiatives answering questions relating to benefits, payroll,

policies, IT systems/functions, FMLA, and other HR issues; developed standard operation procedures and tested

newly launched PeopleSoft system scripts and UltiPro payroll system and provided recommendations to

streamline procedures; developed standard operating procedures for employee trainings within PeopleSoft

• Provided extensive coaching, developing, and training through bi-monthly and one-on-one meetings, bi-

weekly team huddles and through facilitating monthly team meetings

• Set team goals with constant monitoring and reporting of new call center results using Word and Excel

• Compiled team and departmental performance related reports to set and maintain team and departmental goals

Aeva Glasse – Page 2

Apollo Group, Inc. 2007-2010

Associate Director-Apollo Corporate University

Specific Associate Director-ACU projects include:

• Developed and implemented an efficient method to track information for each participant in the Executive,

Management and Supervisor Development programs

• Effectively organized and managed projects for team member training and development

• Created and introduced processes to maintain and track all financials including spreadsheets, financial

records, on-line services data, and budget data while ensuring accuracy based on these procedures worked for

326 participants; managed staff responsible for analytical and problem solving techniques to evaluate program

performance and reporting

• Reduced budget while developing efficiencies critical to facilitating eleven seminars and two graduations

yearly by 47%

Coral Pools, Inc 2006 - 2007

Renovations Manager

• Managed 10 building supervisors with crews of 5-23 subcontractors; created schedules, timelines, and

locations and tracked progress; re-routing as necessary to ensure scheduled completion dates were met

Developed, implemented and trained new and existing procedures as well as manage projects around

procedural functions

• Managed all aspects of customer renovations from commencement to conclusion including: preparing work

orders, assembling project price quotes, creating invoices, and distributing projects to subcontractors

• Prepared 100% of contracts received per month, pulled County and City permits, filed insurance certificates,

tracked all expenditures, and managed inspection completions on all renovations

Managed department interviewing and decision making for contractor hiring selection

Special Projects Prior to Apollo

Group

Maricopa County 2005 – 2006

Project Coordinator/Business Liaison - Environmental Services/Health Department

• Processed swimming pool applications for construction of new and remodel pools, spas and fences

• Organized and facilitated monthly committee board meetings for Swimming Pool Variance

• Acted as initial point-of-contact for architects, engineers, contractors and project managers

City of Phoenix 2004 - 2005

Coordinator - Department of Engineering

• Assisted in the development of complex data utilized within a customized database accessed by 400+

engineers to aid in the retrieval of essential business documents

• Decreased turnaround times by upwards of five days through improvement of processes and operations

• Responsible for communicating city ordinances and policies related to plan review processing and

inspections, to the public

Education:

Professional Management Program Certification (PMP) - Phase I Apollo Group

Bachelor of Science Degree in Global Business Management

MBA Degree in International Business

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