Customer Service Sales
Resume:
LORI GEORGE
Las Vegas, Nevada, 89108
************@***.***
PROFESSIONAL EXPERIENCE
Aurei World Financial Las Vegas, Nevada
Manager June 2013 - Present
While working for Aurei World Financial i planed and direct staffing, training, and performance
evaluations to develop and control sales and service programs. Monitored customer preferences to
determine focus of sales efforts. Maintained 85% success rate in funding clients sufficiency.
GDH Enterprises Inc. Las Vegas, Nevada
Sales Agent May 2012 - June 2013
Responsible for the commercial Verizon campaign, getting customers that were with Verizon at
one time and getting then to come back to Verizon. Upgrading there services to cable TV and more
commercial hard lines, fios, and wifi wireless modems and routers. Improved customer satisfaction
by 15% in two months.
AGR Group Las Vegas, Nevada
Manager January 2012 - May 2012
Responsible for leading a group of 12 to 14 agents to meet all service goals in a call room setting.
Overseeing and assisting representatives in achieving their goals. Improved customer satisfaction by
22% in 4 months
Company Funds Las Vegas, Nevada
Manager/Trainer February 2007 - December 2011
Provide terminated employees with outplacement or relocation assistance.
Develop, administer and evaluate applicant tests.
Oversee the evaluation, classification and rating of occupations and job positions.
Analyze training needs to design employee development, language training and health and safety
programs.
Perform difficult staffing duties, including dealing with under staffing, refereeing disputes, firing
employees, and administering disciplinary procedures.
Advise managers on organizational policy matters such as equal employment opportunity and
sexual harassment, and recommend needed changes.
Plan and conduct new employee orientation to foster positive attitude toward organizational
objectives.
Identify staff vacancies and recruit, interview and select applicants.
Provide current and prospective employees with information about policies, job duties, working
conditions, wages, opportunities for promotion and employee benefits.
While Working as a Trainer for Company Funds, I developed, administered and evaluated
applicants tests. Was responsible for overseeing the evaluation, classification and rating of
occupations and job positions. Analyze training needs to design employee development, language
training and health and safety programs. Perform difficult staffing duties, including dealing with
under staffing, refereeing disputes, firing employees, and administering disciplinary procedures.
Advised managers on organizational policy matters such as equal employment opportunity and
sexual harassment, and recommend needed changes. Plan and conduct new employee orientation
to foster positive attitude toward organizational objectives. Identify staff vacancies and recruit,
interview and select applicants.
EDUCATION
Locke High California
High School Diploma, Jul 1982
Graduated Locke High School with a 3.9 GPA.
Extracurricular activities included: Track and Field, Varsity Badminton.
ADDITIONAL SKILLS
7 Years customer service and high volume sales experience
Excellent Closer
Excellent communication skills
Excellent ability to navigate challenging customers Demonstrated ability to multitask
Handled service and billing related inquires, discrepancies and issues.
Five years experience managing sales leads and representatives in a high-volume call center
environment.
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