Customer Service Manager

770-***-****•*.********@*****.***

Tamika Gant

**** **** ***** ***** *******, GA 30013 770-***-**** *.******@*****.***

Tamika Gant

OBJECTIVE: To direct, promote, and coordinate the operations of the company in a manner that will optimize the company’s

market share and savings, improve the company’s efficiency, help achieve the company’s mission and goals, and result in

outstanding customer service.

Experience

05/11-05/14

Hampton Inn & Sleep Inn & Suites StonyCreek, VA

Area Manager/Hotel Equities

Manage teams to deliver excellence in the area of service and quality for the benefit of our Guests.

Responsible for placing all orders with regards to office supplies, guest supplies and breakfast

To achieve business critical objectives namely positive performance versus budget, maximum revenue and minimal operating costs

Identify and seek out potential business in local market, maintains relationships with local companies and key people to increase

Hotel’s visibility within the local market

Develop staff through appropriate training programs and succession planning

Effectively and promptly deal with employee relations issues

Achievement of financial targets/budgets including incremental sales, gross margins, cost controls-labor, food, utilities and other

variable operating costs

Manages labor standards and property level expenses to achieve maximum flow through to the bottom line profit.

Manages employee personnel forms, including hiring, performance evaluations, payroll and benefits related information, required

Federal and State postings, etc.

Establishes standards for personnel administration and performance, service to patrons, advertising, publicity, credit, and type of

patronage to be solicited.

Inspect hotel for cleanliness and appearance

01/09-11/10

Hampton Inn Hopewell, VA

General Manager/Shamin Hotels

Provided general clerical public contact support services such as answering the telephone, referring visitors or providing

information about the Hotel, its functions and standard operation procedures.

Responsible for placing all orders with regards to guest supplies and breakfast

Inspection of guest rooms

Assisted in generating sales for the hotel by visiting local companies and introducing the hotel to local businesses

Responsible for setting up groups and managing rate and inventory under OnQ R & I

Holding daily stand up meetings ensuring employees were focused on service and always connected with guests

Maintained all budgets with regards to revenue, guest supplies, linen and breakfast

Reviewed all accounts payables

Maintained visibility and availability to guests and associates

Coordinate and conducted associate training and development

Established standards for personnel administration and performance, service to patrons, advertising, publicity, credit, and type of

patronage to be solicited.

03/07-02/08

Hampton Inn & Suites Lithia Springs, GA

Front Desk Agent/ Principal Hotel Group

Registered guests and makes hotel room assignments

Provided basic travel information to customers inquiring about fares, routes and accommodations

Updated daily activity reports

Responded to questions and enters reservations and booking information into a computer system

08/04-01/06

Hilton Garden Inn Colonial Heights, VA

Front Desk Agent/Front Desk Supervisor/Shamin Hotels

Balanced daily deposits

Created guests reservations and check guests in and out of Hotel

Requisitioned supplies and equipment

Inspected Guest rooms

Provided concierge duties to guest by answering inquiries regarding hotel and other services guest may require, such as

entertainment, business, shopping, and travel.

Followed up with guest regarding satisfaction with guest-related issues

Blocked rooms in the computer and identify designated requirements and requests

Maximized hotel occupancy and revenue

Inspected guest rooms

08/03-02/06 John Randolph Medical Center Hopewell,VA

Office Coordinator

Set up transportation for patients being discharged

Faxed, filed, Xeroxed documents and mail distribution

Answered multi line phone system

Served as a liaison between staff, patients, and community

Scheduled appointments

Typed memos and correspondence

Created and maintained databases

Compiled various reports using Microsoft Word, Excel, Access, and PowerPoint

Looked up patient information via Meditech software

Education

08/11-07/12

Business Adminstration John Tyler Community College Chester, VA

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