Customer Service Sales

ROBERT O BENTON 651-***-****

*** ****** **., ***** ****, Little Canada, MN 55117 *******@****.***

PROFESSIONAL SKILLS & QUALIFICATIONS

Excellent Customer Service and Customer Relations skills with experience in trouble-

shooting and problem solving.

Excellent written and verbal communication skills over the phone and in person with the

ability to handle all inquiries and complaints in a timely fashion.

Experienced in public speaking.

Proven administration and leadership skills.

Ability to maintain a busy pace with attention to detail while handling deadlines and quotas.

Advanced knowledge of Windows Operating Systems and Microsoft Office programs

including Word and Excel.

Able to quickly learn other software programs.

Adept at working under pressure, managing stress, and maintaining production schedules.

PROFESSIONAL EXPERIENCE

Stand-up Comedian, Self Employed 06/1984 - Present

Write original stand-up material. Perform shows nation-wide. Maintain contact with booking agents

and club owners. Create and provide promotional material including written material i.e. fliers,

advertisements and recorded material. Organize booking dates and logistics.

Retail Sales Associate, Furniture Barn, St. Paul.MN 03/2009 - 12/2012

Assisted customers and provided information about merchandise and suppliers. Wrote and entered orders.

Followed up and provided trouble shooting as needed. Answered phones, scheduled deliveries, and

priced and tagged new merchandise. Completed opening/closing deposit paper work.

HR Payroll Benefits Specialist, Wells Fargo, Bloomington, MN 06/2007- 04/2008

Answered incoming calls for Wells Fargo employees regarding issues involving payroll, benefits, and other

employee related matters. Referred and escalated employee issues to the appropriate department.

Account Manager, Service 800 Inc., Long Lake, MN 03/2005 - 07/2006

Worked with numerous managers from technological companies such as Toshiba, Lenovo, and Mitsubishi

to create and implement customer satisfaction surveys and provided results in a variety of formats.

Help Desk Technician, Xpandable Technology, Golden Valley, MN 02/2004 - 01/2005

Answered incoming calls from current and new customers regarding setup and trouble shooting of

Internet access and email.

Retail Sales Associate, The Cutlery, Roseville, MN 03/2002 - 05/2003

Conducted sales and provided information to customers regarding kitchen cutlery as well as other knives

such as hunting/fishing, pocket, novelty items and accessories.

Loan Analyst, Wells Fargo Home Mortgage, Bloomington, MN 02/2001 - 09/2002

Reviewed customers' home loan files for purchase or refinancing checking for discrepancies within the

file. Forwarded reviewed files to the appropriate group i.e. Titles, Appraisals, Insurance, etc.

EDUCATION

Inver Hills Community College, MN USA

General Course Work

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