Customer Service Medical
Resume:
Rosalind Jeffries
San Francisco, CA ***** 415-***-**** *****************@*****.***
OBJECTIVE
Seeking a position as a Medical Scheduler or Medical Office Administrator to apply my education and experience in the Healthcare
field.
Key Skills
ICD 9 CM Coding Procedures Records Organization & Management
CPT and HCPCS Coding Procedures Credit and Collections Procedures
Property Management Bookkeeping E Bill
Accounts Receivable Process DME Coding
Vendor Negotiations & Management Medical/ Medicare
Quick Book Platinum Appointment and Billing System
CPR and First Aid Certified Fusion RIS MX Software Program
Education
Heald College – San Francisco, CA
Associates Degree in Medical Office Administration 2012
Diploma in Medical Billing and Insurance Coding 2009
Professional Experience
MRI SCHEDULER, INSIGHT IMAGING, SAN FRANCISCO, CA 7/24/2014 TO 9/30/2014
1. Greet patients
2. Schedule appointments for MRI (Magnetic Resonance Imaging) appointments
3. Process new patient intakes in Fusison RIS MX
4. Confirm next day appointment schedule by phone and text message
5. Answer multi line phone, operate fax and copy machine
Chiropractic Assistant, Daly City Chiro, Daly City, CA 2014 to present
1 Greet patients
2. Schedule appointments for Chiropractic, Acupuncture and Massages
3. Process new patient intakes in Platinum System and Google Calendar
4. Verify new patient’s insurance
5. Process EOBs
6. Maintain and set up massages rooms
7. Confirm next day appointment schedule by phone and text message
8. Assist with billing and collections
9. Assist with ordering and stocking of office supplies
10. Answer multi line phone, operate fax and copy machine
customer SERVICE/SUSPEND CLERK, apria health care, south San FRancisco, CA 2011 2013
1. Verify patient’s insurance and process authorization request for Durable Medical Equipment orders for patient
2. Prepare and process Prescription requests and fax, mail or email to ordering physicians
3. Answered phone, scheduled patients for Respiratory Technicians
4. Greeted patients
5. Updated patient charts
CODING/CUSTOMER SERVICE CLERK, Royal Medical Supply, SAN FRANCISCO, CA 2010 2011
1. Process weekly orders and invoices for shipment of medical supplies
2. Verify Medical and Medicare pending requests for DME
3. Process and renew existing client’s prescriptions with their providers
4. Process TARs to Medical for DMW approval
5. Provide person to person and telephone customer service skills in resolving client issues
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