Customer Service Administrative Assistant

LaErika N. Wills

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**** ** ******, ** #* / Washington, D.C. 20020

202-***-****/*************@*****.***

Professional Profile

Dedicated professional with four years experience in customer service and administrative assistance. Great eye for detail

and is a person of integrity and compassion who uses these qualities in all aspects of life. Ability to operate computers, fax

machines, copiers, multi-line phone systems, and is proficient in Microsoft Office Suite.

Work Experience

J.C. Penney (Wheaton, MD)

Store Associate, November 2011 - January 2012

• Restocked merchandise and organized all public areas in the shoe department

• Provided excellent customer service by resolving any issues and offering assistance where needed

• Brought all needed sizes and supplies to customers upon request

Office of Councilman Marion Barry (Washington, D.C.)

Intern, April - June 2010

• Copied files and typed documents

• Answered and directed all phones calls

• Picked up and distributed all incoming mail

BJ’ S Warehouse (Capital Heights, MD)

Cashier, August -December 2010

• Managed pricing and labeling of merchandise through a computer system

• Stocked and properly organized promotional materials

• Greeted customers and assisted them when needed

• Completed customer purchases at point of sale

Friendship House Association (Washington, D.C.)

Administrative Assistant Intern, August 2006 - October 2008

• Maintained a clean and organized office space

• Copied, sorted, filed and faxed documents

• Answered telephones and directed calls

• Completed nine months of child development courses

• Completed a computer training course on Microsoft Office, including Excel and Access

Education

VMT- Education Center Inc. (Washington, D.C.)

Certified Nursing Assistant, July 2011

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