Sales Customer Service

Rosalynne Denise Thomas

*** ********* **

Riverdale, Georgia 30274

Phone: 678-***-****

Education

School: Wabash Valley Junior College

Major: Marketing Management

Degree Degree: Associate

CAREER SUMMARY

Over twenty ears of managerial experience in Retail and Distribution &

Logistics management. Responsibilities include training and development

of associates, administration of annual budgets, staffing and inventory

control. Implemented revitalization program that reduced cost and

improved operational efficiencies. Strong leadership and team building

skills.

PROFESSIONAL EXPERIENCE

Oct 2007 Present: Area Sales Manager, Belk, McDonough, Georgia

Responsible for meeting or exceeding sales goals through training,

coaching and managing all activities of a sale staff of 10 to 15

personnel in a big box department store. Coordinate efforts to meet or

exceed approach rate, sale per hour and credit application goals. Direct

all efforts to merchandise sales floor in a consistent timely manner

ensuring all setup for promotional and seasonal activity. Manage

associates on price integrity in area. Conduct reviews and develop

associates through goal setting, coaching and recognizing excellent

performance.

Aug 2006 Oct 2007: Assistant General Manager, Garden Ridge Home

Décor,

Norcross, Georgia

Responsible for driving all efforts to increase sales and providing

excellent customer service. Duties include staffing, inventory control,

merchandizing, budget control, shipping and receiving freight and

merchandizing for a 140,000 square ft retail sales floor. Directly

supervise eleven assist managers /department leads that are responsible

for a staff of 80 associates.

Dec2003 Aug2006: Store Support Manager, Office Depot, Stone Mountain,

Georgia

Processes cash office transactions

and reconcile overages or shortages.

Completed price changes. Managed

merchandise receipts process.

Implements and maintains merchandise

presentations. Monitor, updated and

changed store signing and POP

materials. Performed all managerial

duties or functions to open and close

store.

Sep2001 Mar2004: Distribution Center Supervisor, Marshall’s, Decatur

Georgia

Responsible for processing merchandise through the distribution center.

Directly responsible for ensuring good work attitudes, atmosphere, and

communication to maximize productivity of fifty associates. Maintained a

high sense of urgency in a fast pace environment with strong attention to

detail. Coached and directed with a positive professional attitude.

Apr1998 Sep2001: Line Supervisor, Alcoa Warrick Operations,

Evansville,

Indiana

Responsible for attaining equipment, scrap, labor and quality performance

in one of the largest aluminum smelting and facilities in the world.

Directly responsible for managing approximately forty employees in a

union environment. Identified opportunities to reduce costs while

contributing to continuous improvement efforts. Maintained a safety

conscious work environment which ensured all direct reports. Comply with

company’s environmental, health and safety protocols as well as the

company policies.

Oct1992 Apr1998: Distribution Center Supervisor, T.J. Maxx,

Evansville,

Indiana

Managed the daily operations of the three departments in a million square

foot distribution center. Developed a mechanism that eliminated

excessive paperwork required by the facility and created a more

productive environment. Reduced associate’s lost time injuries by 25%

over last year’s totals. Accuracy levels in all three departments

dramatically increased during my tenure. This was accomplished by

developing within each associate, the enthusiasm to take pride in his or

her work.

Jun1990 Oct1992: Assistant Manger, Casual Corner, Evansville, Indiana

Managed the all store operations. Achieved $100,000 Sales Club.

Assisted store in achieving a net profit of $ 2 million plus annually.

Implemented a sales program that increased volumes by 20%. Recruited,

hired, trained and supervised new associates. Directed the daily

activities and evaluated the work performance of associates. Directed

the daily activities and evaluated the work performance of associated to

insure that volumes were achieved. Wrote and implemented new training

manuals.

Feb1989 Jun1990: C0 Store Manager, Lane Bryant, Southfield, Michigan

Managed daily activities and operations of store that produced annual

sales of $ 4 million. Directed and monitored daily work activities of

store associates to insured productivity goals were achieved. Developed

and implemented strategic sales programs to help achieve profit goal of

the organization. Monitored budgets on regular basis to insured that

expenditure guidelines were maintained.

Additional work experience:

Store Manager, ID Boutique, Dearborn Michigan

Area Manager, Target Stores, New Albany, Indiana

References: Available upon request</PRE>

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