General Manager - Hospitality/Retail

Colli M. Bethelmy

**** ****** ***** **, *********, GA 30340 770-***-**** (

**********@*****.***

Summary

I have over 20 years of management experience in the customer service, and

hospitality industry, with emphasis in retail sales, and promotions. I'm a

Marketing and Business Development professional with a proven track record

of increasing revenues, profitability, operational management, outstanding

customer relations, successful brand management, direct marketing

promotions, loyalty programs, and event planning. Proven leadership skills

and operational management experience; Analytical decision-maker with the

ability to identify client needs and develop creative solutions.

Outstanding communicator who works equally well in one-on-one, team and

public settings.

> Operations Management

> Project Management

> Strategic Market Planning

> Budget Planning and Administration

> Event Planning and Promotions

> New Business Development

Professional experience

HHGREGG, Buckhead/Atlanta, GA 2009-Present

General Manager

> Maintain a high level of customer service throughout the store.

> Provide Leadership and training for the store team with annual sales

volume of 20 million.

> Executed company programs and initiatives on a daily basis to drive

team training and people development.

> Support the Management team in ensuring the sales floor is supported

at all times.

> Consistently work with new and low performing sales associates to

develop their skills.

> Observe and assist in coaching, counseling and recommending

disciplinary actions with low performers by observing the disciplinary

process with the management team.

> Assure proper merchandising and display standards are maintained in

the store.

> Workman's comp, associate or customer incidents and injury procedures

> Working knowledge of human resources procedures to include labor

management and payroll

Lowes Companies Inc, Atlanta, GA 2004-2009

Store Manager

> Provided Leadership and training for management and store team with

annual sales above 45 million. Provided daily supervision of Home

Installation services (to include Roofing, Windows and Walls,

Kitchen/Cabinets, and Plumbing services)

> Recognized for significantly improving development of the training and

customer service processes, implementing the processes and the overall

management of the installation sales team so as to achieve budget

goals, and mew business development, project development, quality

assurance initiatives, customer service mystery shopper programs, loss

prevention, purchase management and administrative office

professionals.

> Recognized for the most improved customer focused scores in the

region.

> Responsible for developing operating systems to improve and maintain a

superior level of store standards; directed managers in accomplishing

a high level of achievement in service, product excellence and

financial goals.

> Implemented programs directed training and development of staff across

multiple merchandising divisions.

> Managed and approved all payables for outside vendors.

> Monthly review of profit and loss statements.

Colli M. Bethelmy

2954 Ashlyn Ridge Ct, Doraville, GA 30340 770-***-**** (

**********@*****.***

Target Corporation Birmingham, AL 1998

- 2004

Store Team Leader

> Executed operating systems to improve infrastructure and provide daily

direction to Executive Team Leaders in accomplishing a high level of

achievement in service, product excellence and financial goals.

> Market Leader for Recruiting and Developing Salaried Managers.

> Executed the company's logistics programs to drive Inventory Control

and Accuracy.

> Recognized for developing sales and outstanding customer service

Executive Team Leader - Guest Services

1994 - 1998

> Responsible for sales development, profit and loss management, hiring

and training of staff, ensuring sound and effective procedures, food

and beverage quality standards, human resource team building,

sanitation and maintenance standards, new product research and

development, and positive guest service levels while building

management relationships.

Education Certifications/Awards

Embry Riddle Aero. Univ - Daytona Beach Certified

Building Contractor

Bachelor of Science - Business Administration

ServSafe Trainer

ServSafe Certified

ADDITIONAL SKILLS

Windows 'XP' with software as Microsoft Office Manager (Microsoft Word,

Excel, Microsoft Mail, PowerPoint and Microsoft Explorer, Microsoft Office

Tools);Outlook, Photo Shop, Adobe Reader.

ANTICIPATING AN OPPORTUNITY TO MEET

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