Customer Service Medical

La Nunn Miller

***** ******** *******, ** ***** 713-***-**** Home

Objective

• To obtain a challenging position that will help fulfill my desire of having a successful

career.

Highlights of Qualifications

• Coordinated patient accounts, equipment and processed information on several projects

simultaneously.

• Great customer service skills.

• Motivated self-started with an aptitude for learning new skills quickly.

• A team player that is extremely motivated and assertive.

• Gained diverse experience in customer service.

• Able to work autonomously and capable of multi-tasking.

• Excellent communication skills and great work ethics.

Experience

September 22, 1997- January 20, 2014

Memorial Hermann Healthcare Systems Houston, TX

• Business Office Representative/Medicare Compliance -Responsible for setting up

Medicare outpatient accounts prior to patients coming in and determining if medical

necessity have been meet. Working closely with doctors offices assuring medical

necessity have been meet according to Medicare guideline. Obtaining correct orders from

doctors offices and departments when needed. Knowledgeable in ICD 9 ( International

Classification of Diseases Ninth Revision) and CPT (Current Procedural Terminology)

codes. Other duties were preparing data showing monthly trends, gains and losses. Other

responsibilities were attending monthly meetings identifying trends, gains, and losses for

all Medicare outpatient accounts including, single visit outpatient, bedded out accounts,

and day surgery accounts. Another responsibility was monthly event planning coordinator

and Improvement Council chairperson.

April 1992 to September 1997

University Medical Group Houston, TX

• Medical Records Coordinator-Responsible for filing patient’s medical

information provided by the medical doctors and specialty doctors offices. This

position required constant interacting with doctors and patients on a daily bases.

Other responsibilities were filing, copying, and faxing medical information that

was received daily by the medical office.

• Front Desk Clerk- Responsible for admitting and processing patient’s medical

information in a timely matter. Training of new employees, verifying medical

information and collecting all payment from insured and non-insured patients.

• Appointment Clerk-responsible for setting-up appointments for large medical

clinic.

• PBX Operator- Responsible for answering a large amount of in-coming and

outgoing phone calls for a large medical clinic.

September 1987 to April 1992

Harris County Hospital District Houston, TX

• Medical Records Coordinator-Responsible for filing patient’s medical

information provided by the doctors and medical specialists. Other duties were

admitting patients and photocopying medical information upon patient’s and

lawyers request.

Computer and Technical Skills

• Microsoft Word

• Windows

• Internet

• Kodak i30 Scanner

• Seamless Solution Super G3 Copier

Education

• 2004-2007 University of Phoenix/Bachelors Degree

• 2005-2006 North Harris County Community College

• 1986-1991 Houston Community College

• 1979-1983 Texas Southern University

• 1976-1979 Booker T. Washington High School/Diploma

REFERENCES AVAILABLE UPON REQUEST

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