Customer Service Manager

Stacy D. Sharp

**** **** **** **., ********* TN. 37909

865-***-**** Home; 865-***-**** Cell

*********@*****.***

Professional Objective

To pursue a long-term challenging career with a growing company that will utilize

my outstanding logistical operations skills, as well as my organizational and

communication skills in the construction, manufacturing, or industrial operations.

Areas of Expertise

Organization:

M anage projects ranging from $25,000 to $50,000,000.

I mplemented record keeping system which reduced file time by 40%.

Development of project estimates and schedules.

Established (JIT) warehouse inventory, eliminated inventory by 35%.

Reduced operational cost by $50,000 annually.

E mployee scheduling and crew dispatch.

Scheduling and coordinating up to 25 crewman, contractors and

subcontractors.

KanBan Organization.

Material Planning.

International Shipping.

Commodities Awareness.

Logistics and Suppy Chain Management.

Communication:

Soliciting, managing, and supervising subcontracts with qualified vendors.

Coordinate transportation and logistics ( TL & LTL ).

Maintain customer relations and customer satisfaction - 95% success rating.

(JIT) procurement of materials and purchasing.

P resented monthly cost savings analysis report; to main office.

Resource management including providing job sites with necessary

equipment,

materials and manpower.

Perform customer service and professional consultation.

Purchasing.

Advanced - New product introduction.

B udget developmet and forecast.

M RP Forecasting.

Cost Reduction Planning.

Leadership and

Training:

Developed safety check list for fleet and maintenance records.

E liminated unnecessary product lab tests - $25,000 yr. cost savings.

Development of job estimates by blueprint design.

T rained and qualified in ISO 9001.

Certified in OSHA 40 course.

TPS and Kanban leadership.

Advance Manufacturing Internship. Y-12

M anufacturing Display Facility ( MDF )

Stacy D. Sharp

1032 West Park Dr., Knoxville TN. 37909

865-***-**** Home; 865-***-**** Cell

*********@*****.***

Education and

Licensure:

U.S DOE EERE Advanced Manufacturing Internship Program- Oak Ridge, TN.

Pellissippi State Community College & Oak Ridge National Laboratories, July 7

– A ugust 15, 2014

• Accelerated 6 week training in advanced manufacturing

• Course material in 3D printers, fabrication techniques, and materials

i ncluding titanium, carbon fiber, ABS plastics and other composites

• Hands on training in Solidworks

Bachelors Degree - Business Administration in Logistics/ Supply Chain

Management/ Transportation and Marketing.

U niversity of Tennessee, Knoxville. 2006.

Experience:

B-Dry Waterproofing and Foundation Repair (July 2013 – Present) –

Tennessee General Manager.

A llegheny Petroleum Products Co. (July 2006 – July 2013) - Tennessee

Operations Manager.

E rection Specialists Inc. (May 1998-2002) - Construction Superintendent /

Senior Estimator.

Home Depot #724. (June 1999-2000) - Lumber and Building Material Sales

Manager.

C & S Builders. (November 1996- Present) - Vice President.

U nited States Navy. (October 17, 1989-July 21, 1994).

Interests:

Martial Arts, Knoxville Track &Triathlon Clubs, Soccer, Basketball Coach, Youth

Football and Baseball coach.

References available upon request

Contact this candidate