Administrative Assitant/Office Operations

FELICIA LEVIN KESSLER

** **** ******** ***. *** • Long Beach, New York 11561 • Cell 516-***-****• ********@*******.***

objective: TO OBTAIN A PERMANENT FULL TIME POSITION OFFERING GROWTH AND STABILITY.

EXPERIENCE

CUSTOMER SERVICE REPRESENTATIVE

09/13- 04/14 /14

TD Bank Franklin Sq., NY

Responsible for meeting and greeting clientele

Maintain the relationship bank objectives of the bank by attracting new business while retaining current clientele through

the promotion of the appropriate products and services.

Maintained strong product and sales knowledge on changing products and corporate policies

Analyze customer needs, recommended products to meet those needs and closed sale. Maintained a book of business to ensure

Appropriate follow-up and sales opportunities Responsible for meeting or exceeding specific individual sales goals

Ensured adherence to all association’s policies/procedures and guaranteed customer confidentiality at all times.

Took loan applications quoted terms of consumer loans, residential mortgage loans Helocs Maintained active registration NMLS

Upon account opening set up online banking reconcile all transactions daily

Open and process new accounts savings, checking, certificates, loans, credit cards processed all account maintenance

Administrative Assist./Customer Service/Cashier 03/08-12//13

Freeport, NY

Paul Conte Cadillac

Responsible for meeting & greeting clientele took payment all parts & service sales cash/credit/check/warranty

Responsible for receiving payment & inputting info into Excel, end of day cash reconciliation/and settlement reports

Ensured proper closing and entry of all Repairs Orders & accurate completion of daily Excel sheet of Cash//Credit/Check

and warranty payments.

Performs Scheduling and appointment setting of all service appt’s via phone, email, in person accurate input of appt’s in PC

Responsible for accurate payment and processing of all rental vehicles utilized &

Maintained accurate files and log book of all paid rental bills…

Respond promptly and courteously to all telephone inquiries regarding appointments, work in process, and service questions

Resolved problems that arose with clientele analyzed the customer’s needs and ensured proper follow up

Provided prompt responses to customer e-mails, fax’s and letters

Respond promptly& courteously to all telephone inquiries regarding appointments, work in process, and service questions.

Responsible for the creation and utilization of scripts & spreadsheets utilizing Excel & Word for customer follow up

Preparation and delivery to upper management of daily reports documenting all follow up calls and their resolutions;

Responsible for scheduling and contacting clientele for appropriate follow up of special order parts, and outstanding recalls

Preparation of purchase orders for sublet customers on an as needed basis

Responsible for multiple phone line system routing calls and messages via voice mail, intercom, memo to appropriate party

Calculated technicians daily time an delivered tech’s weekly time sheet to management

Dispatched work from advisors to technicians in a timely, accurate manner to achieve promise times

Prepared time cards for all timed employees

Responsible for Preparation and posting of Dealership memos, correspondence, holiday signs

Responsible for the set up & maintenance of file system for rental car bills & parts invoices & other service related items

Responsible for company correspondence, email, letters and memos

Responsible for all aspects of (Customer Satisfaction Index) CSI customer relations within the Service Dept.

Responsible for Preparation of outgoing mail, FedEx, UPS, DHL and proper disbursement of incoming mail/& packages

Responsible for maintaining and ordering office and restroom supplies

Customer Relations Manager/ Receptionist / Appointment Co-coordinato r 01/04 – 03/08

Saturn of Massapequa DCH Auto Group Massapequa, NY

Responsible for meeting and greeting clientele took payment all parts & service sales cash/credit/check/warranty

Responsible for receiving payment & inputting info into Excel, end of day cash reconciliation/and settlement reports

Ensured proper closing and entry of all Repairs Orders & accurate completion of daily Excel sheet of Cash//Credit/Check

and warranty payments.

Scheduling and appointment setting of all service appointments via phone, email, and in person while accurately entering

Responsible for all aspects of (Customer Satisfaction Index) CSI customer relations within the Service Dept. …

Provided daily accurate tracking and calculation of dealerships current CSI rating to management via Dealer pulse

Resolved problems that arose with clientele analyzed the customer’s needs and ensured proper follow up to meet needs

Responsible for multiple phone line system routing calls & messages via voice mail, intercom, to appropriate party

Responsible for, creating various office letters, memos, correspondence, staff notifications, etc. via Microsoft word

Performs other functions relating to day to day office operations filing, faxing, mail sorting, maintaining supplies etc...

Responsible for the creation and utilization of scripts and spreadsheets utilizing Excel/ Word for follow up of Service calls, guest

visits, and deliveries. (CSI) delivery to mngmt of daily report documenting follow up calls performed

Responsible for scheduling and contacting clientele for appropriate follow up of Special Order Parts

Performs functions as to file maintenance. Assigning file # & name while ensuring the appropriate logging, labeling & filing

Preparation of purchase orders for sublet customers on an as needed basis

Provided prompt responses to customer e-mails, fax’s and letter

Respond promptly and courteously to all telephone inquiries regarding appointments, work in process, and service questions

Responsible for Preparation of outgoing mail, FedEx, UPS, DHL and proper disbursement of incoming mail/& packages

ADMINISTRATIVE ASSISTANT/ RECEPTIONIST 10/02– 12/03

Krohn, Rosenblum, Hametz, Waldman & Watters LLP Merrick, NY

Responsible for meeting and greeting clientele Performs all aspects of day to day office operations

Responsible for main phone of 15 line phone system routing calls and messages via voice mail & pad to appropriate party

Responsible for taking dictation, and the typing letters and memos utilizing Microsoft Word

Performs other functions as assigned relating to day to day office operations filing, faxing, mail sorting, maintaining supplies

Responsible for reviewing title reports, surveys, contracts and other legal documents to prepare new Deeds, Contracts,

corresponding tax documents, Power of Attorneys, Health Care Proxy etc..Utilizing legal software (Hotdocs.) and MS Word

Preparation of cover pages and backs for legal pleadings, wills, and other legal documents

Correspondence with vendors for completion of legal files (Bankruptcy, Real Estate etc.) as well as day to day office operations

Performs functions as to legal file maintenance. Assigning file # name while ensuring the appropriate logging, labeling & filing

DATA ENTRY/ PROOF BALANCE CLERK

10/00-- 10/02

Intercept Woodbury, NY

Responsible for accurate data entry input of alpha/numeric information using various windows based programs

Responsible for operating balance terminals and reconciling entries

Responsible for reconciling out of proof differences and documenting them accordingly

Balances input totals to batch totals

Responsible for end of shift bank proof

Performed other functions as assigned relating to capturing customer information and deposit processing

PERSONAL BANKER/ CUSTOMER REP.

SERVICE

7/00- 10/02

Astoria East Rockaway, NY

Responsible for meeting and greeting clientele Responsible for meeting or exceeding specific individual sales goals

Maintained strong product and sales knowledge on changing products and corporate policies

Analyze customer needs, recommended products to meet those needs and closed sale. Maintained a book of business to ensure

Appropriate follow-up and sales opportunities

Open and process new accounts savings, checking, certificates, loans, credit cards processed all account maintenance

Completed Cohen/Brown Sales Training and implemented these techniques in the work environment.

Awarded “Outstanding Peak Performance Award” for Personal Bankers last quarter of 2001.

Ensured adherence to all association’s policies/procedures and guaranteed customer confidentiality at all times.

SECRETARY/ADMINISTRATIVE ASSISTANT. 09/97 - 12/02

DBL COMMODITIES, INC. New York, NY

Managed Personal and Corporate Banking via Quicken

Responsible for screening calls; managing calendars; travel arrangements, appointments, meetings and events etc

Responsible for creation of company business letters and correspondence

Performed all aspects of day to day office operations filing, faxing, mail sorting, maintaining supplies etc

Processed employee payroll and generated checks for all bills accrued personal and business

Created spreadsheets utilizing MS Excel for accurate logging of above described duties

Responsible for maintaining monthly, quarterly and yearly reconciliation, payroll, disbursements and revenue reports

Responsible for creating and maintaining of all office records and files, business, employee, personal, etc…….

Performed mass mailings daily, weekly, and on as needed basis for invoicing, coupon mailings

Performs functions as to file maintenance. Assigning file # & name while ensuring the appropriate logging, labeling and filing

Responsible for all aspects of AP ensuring the debts to creditors were paid accurately and on time

Responsible for all aspects of AR ensured payments received for broker services and properly recorded the transactions

Responsible for Preparation of outgoing mail, FedEx, UPS, DHL and proper disbursement of incoming mail/& packages

Responsible for A/R & A/P invoicing and tracking tenants monthly rent & calculated late payment fees & credits for repairs

Responsible for maintaining monthly, quarterly and yearly reconciliation, payroll, disbursements and revenue reports

Responsible for all aspects of HR recruitment insured creation & completion of all new hire files/folders complete

Performance of applicant screening via phone, application and resume Conduct reference checks and background investigations

Processed employee health insurance and commissions

Responsible for company calendar travel arrangements, appointments, staff meetings; coordinate schedules an activities

Responsible for inventory and purchasing of company office supplies made sure all supplies were neatly organized

Responsible for selecting office vendors and supervising purchasing process

Education: Nassau Community College Hempstead, NY

Major in Liberal Arts.

Successful completion of Cohen/Brown Sales Training.

Successful completion of New York Savings Bank Life Insurance License.

NY State Regents HS Diploma

SKILLS: Computer Literate, Dos Desktop Proficient, Microsoft Office Suite, Word, Excel, Power Point, Calendar

Outlook, Lotus Notes, Quicken etc., Social Media adept and Internet Savvy;

Automotive software Reynolds and Reynolds, ADP, Dealer Pulse, Dealer World, Contact Manager etc…

Strong Interpersonal, Sales and Organizational Skills, ability to multi task, Detail Oriented, Efficient,

Excellent communication / listening skills, proven analytical and problem solving abilities,

25 line Phone Switchboard; ten key (numeric); scan, fax, copier & theft alarm adept all office equipment

Contact this candidate