Customer Service High School

Jerricha Walker

Wilmington, DE

********@*****.*** - 302-***-****

WORK EXPERIENCE

full time pool teller

Wilmington Trust Company - Wilmington, DE - February 2008 to November 2012

Responsibilities

Handles large commercial and personal deposits/transfer

• Perform daily, monthly and annual branch audits

• Cross-sell bank products and services

• Direct & route calls to the proper department

• Identify customers, validate and cash checks

• Perform specialized tasks such as preparing cashier's checks,

Personal money orders, issuing traveler's checks and exchanging

Skills Used

Provided the best customer service, great problem solving skills, math skills,

cashier

Coldwater creek - Wilmington, DE - December 2006 to July 2007

Responsibilities

• Greet & acknowledge each customer

• Resolve customer complaints

• Process returns & Exchanges

• Inventory

• Accurately Process sales using a cash register

cashier

T.j.maxx - Wilmington, DE - July 2006 to December 2006

Responsibilities

• Provide customer service on as needed basis

• Shelf stocking, product display, pricing and clean-up

• Bag, box and wrap merchandise

• Direct & route calls to the proper department

• Refer customers to the right person to answer queries and deal with any problems

EDUCATION

high school diploma

Newark high school - Newark, DE

2004 to 2007

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