Customer Service Sales

Amir Shabankar

***** ********* **.

Escondido, CA 92026

Phone: 760-***-****

acf181@r.postjobfree.com

Objective: Seeking Customer service/Sales Position.

Skills/Qualifications:

Call center experience

Exceptional communication skills

Trained in Sales

Computer skills

Type 40 words per min

Energetic

Goal oriented

Quick learner

Experience:

Players club Representative 02/2013-08/2014

Valley View Casino and hotel, Valley Center, CA

Signed up new guests for Casino rewards program, promoted casino promotions, issued

food vouchers based on guests play, issued cash based on guests play, answered questions

about casino wide events,,made sure all guets had the best casino experience and all their

needs were met beyond their expectations.

Guest Services Representative 10/2012-12/2012

Target, Escondido, CA

Assisted guests with merchandise returns and questions, sorted items to be restocked,

packaged defective merchandise

Customer Service Representative 01/2012-06/2012

Emn8, Mira Mesa, CA

Helped launch new delivery service call center for Burger King, took orders for Burger

King home delivery, assisted customers with late delivery, order accuracy, refund

requests, or other customer service related issues. Resolved customer issues through

internal communication with individual Burger King stores.

Customer Care Representative 06/2009-12/2009

Great Call, Carlsbad, CA

Assisted Customer’s with question regarding the use of their cell phones, answered

billing questions, helped customers activate new lines of cell phone service, answered

calls in busy call center setting, answered questions regarding cell phone coverage or

other technical issues regarding customer’s cell phones, and constantly received high

scores on company quality assurance assessments.

Receiver

AAA, La Mesa, CA 03/2006-

08/2006

Received high remarks in quality assurance, took calls from members with broken down

vehicles, entered information about customer’s location and vehicle problem into

database, forwarded this information to dispatch in an effort to assist customers with their

vehicle problems. At times getting a member's exact location was challenging if they did

not know exactly where they were, through probing questions and reading maps the exact

location was determined. Helped Members relax in emergency situations until help

arrived.

Customer Service

Home Depot Supply, Poway, CA 08/2004-

08/2005

Ranked among top representative in add sales and cross sales, got perfect scores on

quality assurance, answered back to back inbound calls in busy call center, took orders

for maintenance supplies from businesses and at times individuals, assisted customer in

shipping related issues, tracked orders, processed shipping exchanges, and helped with

other customer service related issues.

Guest Services

Barona Valley Ranch Resort and Casino, Lake Side, CA 05/2003-

08/2004

Assisted with casino promotions, Greeted guests, Made casino wide announcements that

required enthusiasm and energy, communicated with other departments and made sure

the guest needs were exceeded beyond their expectation, Casino was often busy and

required working in fast paced environment, answered inbound calls, and was constantly

ranked as one of the top guest service representatives

Facilities Coordinator

Jenny Craig Inc., Carlsbad, CA 07/2002-

05/2003

Worked in Jenny Craig corporate office handling all US and Canadian Jenny Craig

location's maintenance needs along with three other representatives, answered calls from

Jenny Craig locations regarding their stores maintenance needs, scheduled technicians

and cleaning crews to upkeep the stores, negotiated prices with vendors, followed up with

store managers to makes sure their needs were met, ran excel spread sheets, handled

incoming and outgoing faxes, was first hired as a temp for only a few weeks and within a

month was promoted and hired on permanently.

Customer Service

Santa Barbara Bank and Trust, Mira Mesa, CA 01/2002-

03/2002

Answered customer questions regarding their tax refunds in a busy call center, informed

customers if there refund anticipation loans were approved or not, answered questions

regarding loan fees, handled difficult calls in a professional manner and gave outstanding

customer service by empathizing with callers.

Receptionist

Del Mar Family Practice, Del Mar, CA 04/2002 -

06/2002

Ran all front desk operations, answered incoming calls to doctor's office, filed patient

records, scheduled appointments, checked patients in and out, collected co-pays

according to their insurance policy, did end of day office accounting, prepared deposit,

handled all incoming and outgoing faxes, single handedly ran day to day operations in

busy doctor's office while maintaining excellent customer service.

Sales

Cox Communications, San Diego, CA 08/2000 -

3/2001

Ranked high in add sales and bundled package sales of data, phone, and cable, educated

customers about Cox products, asked open ended questions to tailor products toward

customer needs, answered calls in very busy call center, used company software to

schedule installs, helped build strong customer relations so that customer not only buys

the product but remains as loyal customers in years to come, got perfect scores on quality

assurance.

Sales

Road Runner Sports, San Diego, CA 01/2000-

07/2000

Took orders for running shoes and other running gear, was constantly ranked in top two

percent in add sales and cross sales, educated customers on healthy running, helped

customers pick merchandise that suited there running style and helped them stay injure

free, got high scores on quality assurance, helped retain customers and increase their

loyalty towards the company.

Sales

Fly Cheap, San Diego, CA 06/1999-

01/2000

Answered calls in busy call center, ranked among top sales representatives in total ticket

sales, attained perfect scores on quality assurance, used different software programs to

check on flight availability and pricing.

Sales

Sprint Pcs, San Diego, CA 10/1996 - 04/1999

Helped launch San Diego Sprint pcs market, set up kiosk locations across

San Diego County, educated the public on the exciting upcoming launch of Sprint pcs,

helped plan how kiosks would keep customer records, helped merchandise kiosks and

track kiosk inventory, Helped Sprint pcs build customer loyalty, constantly ranked among

top representatives in total phone sales and customer service

Assistant Manager

Blockbuster Video, Encinitas, CA 02/1995-

08/1996 After being hired within a period of two months was promoted to management

Was ranked the number one associate in movie presales, routinely merchandised store

according to corporate lay out, scheduled employee breaks, balanced day to day store

cash flow, made daily deposits, worked on register, held store key, and managed

employee employer relations.

Education:

Psychology

California State University San Marcos, San Marcos, CA 08/2011 -

04/2013

General Education

Palomar College, San Marcos, CA 01/2008-

05/2009

Network Technology

United Education Institute, San Diego, CA 05/2002 -

01/2003

Languages:

Speak fluent English, Farsi and some Spanish

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