Customer Service Representative

Profile

Over * years customer service experience in call center settings and face to face.

Detailed oriented. Dependable and reliable. Friendly, courteous and very helpful.

Work well independently and with supervision.

Skills and Tools: Detail oriented. Good customer service. Computer literate. Microsoft Word. Word Perfect. Internet knowledgeable. Accounts receivable. Collections. Cash handling. Good with customer disputes. Multi Phone Lines . Multi tasking. Awards in work attendance.

Work Experience

Frisco’s Tile & Stone: 3575 S 2200 W # D W.V.C, UT

Administrative Assistant: Currently part time/ Start date: 11/2007

Office duties. Invoicing. Bids, Scheduling appointments. Billing. Payroll. Ordering materials. Faxing documents. Organizing files. Customer service. Keeping office organized. Dispatching employees. Scheduling meetings and appointments with builders, contractor, architects, and employees.

CompuCredit: 5215 Wiley Post Way SLC, UT

Account Manager / Collections: 1/2009- 04/2011

Serviced credit card accounts for several different credit card companies. Helped solve credit problems. Offered payment plans. Data entry. Collections. Worked with high-risk customers. Various office duties.

Medical Review Institute : 2785 Decker Lake Dr. W.V.C. UT.

Customer Service Representative : 06/2006- 12/2008

Prepare medical records for reviewers on staff. Close attention to detail. Liaison between case assignment and Doctors, customers, and clients. Greet customers . Answer multi phone lines and direct calls. Duties that apply to opening and closing the office. Operate mailroom, Fed-exing, faxing, filing, data entry, and online records. Operate mail postage machine, high volume copy machine, minor repair to machines when needed. Receive and send mail. Work at a time regulated and efficient pace. Was at %100 in weekly work quality reports %99.9 of the time.

Zeit Company aka Strategic Staffing 3040 W 3500 S W.V.C UT.

Receptionist: 2006

Temporary position answering multi phone lines, directing calls, sorting mail, operating mail postage machine, data entry, various office duties.

Fairbanks Capital: 3900 S West Temple SLC, UT

Customer Service Representative/Collections : 02/2000– 09/2003

Serviced mortgage accounts. Collected on delinquent accounts. Financial planning and budgeting with and for clients.

Education

High School diploma, College Courses: Rio Salado

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