Customer Service Sales

Arbnore Bytyqi – Harvey

*** ********* **. ***. **, San Marcos, CA 92069 • 760-***-**** • *************@*****.***

Experience

Aug. 2014 Present

Sprouts Farmers Market San Marcos, CA

Courtesy Clerk

Provides a high level of prompt and friendly customer service.

Bags customer’s groceries and assists them to their cars, if needed.

Retrieves shopping carts from the lot and the surrounding area, returns unwanted merchandise to store

shelves. Assists with stocking shelves, facing and dusting when needed.

Gives customers direction of product location throughout the store.

General housekeeping; sweeps and mops floors, cleans spills, checks restrooms.

Maintains open and positive communication with Head Cashier at all times.

Aug. 2012 – Feb. 2013

Smile International Gjakova, Kosovo

Center Manager

Managed personnel, prepared work schedules and assigned various administrative duties.

Maintained book keeping using QuickBooks Pro.

Managed the hospitality aspects of the center, including booking, housekeeping and dinning for both

overnight and conference center guests.

Handled financial transactions with vendors, customers, government and financial institutions.

Oct. 2008 July 2012

AGAPE American English Center Drenas, Kosovo

Owner/Teacher

Taught English to a variety of students of various levels and ages ranging from elementary school to

working professionals such as bankers, police and airport personnel.

Marketed and advertised through various media (i.e. radio, internet, flyers) for expansion and growth.

Communicated daily with customers with regards to enrollment, scheduling, payments, customer

feedback/service, sales and cross selling.

Maintained financial and student records and files.

Handled financial transactions with vendors, customers, government and financial institutions.

May 2008 – Sept. 2008

AGAPE American Learning Center Malisheve, Kosovo

Teaching Assistant/Teacher

Assisted with teaching beginning and intermediate English to elementary age students.

Promoted to teach a beginners level course independently.

•

Un-named Retail Clothing Store Malisheve, Kosovo

• Oct. 2007 – April

2008

Sales Clerk

Worked as cashier for the opening and closing of the store.

Stocked shelves and cleaned facilities.

Arranged displays and racks.

Education

Sept. 2003 – June 2007

Gjimnazi Abdyl Frasheri Malisheve, Kosovo

High School Diploma

General Education

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