Customer Service Data Entry

Karrie Bialko *** E. *** St., Euclid OH ***** 216-***-****

Work Experience

(2002-2013)Transportation Security Administration-Cleveland, OH

Transportation Security Officer

-Perform all security functions pertaining to the screening of both airlines and passengers and their and passenger sand there carry on item /checked baggage to ensure safe passage on all USA Airlines

-Maintain qualifications in both the passenger screening and the baggage operations

-Has performed the duties of On The Job Mentor and Acting Lead Officer when called upon to do so by Management

-Performed additional duties to include Equipment maintenance team member and ADASAP (Aviation Direct Access Screening Program) Officer

-Rapid/Heimann X-ray machine,lanscan/BarrigerTrace Detection CTX and L-3 baggage scanner operator qualified

(1997-2002) Security Associates International, Inc –Euclid OH

Supervisor

-Supervise and coordinate all functions related to call center which monitors and supports security alarm system for residential, commercial, and medical facilities

-Ensure optimum utilization of resources and facilities

-Provide quality and professional services to customer base and staff

-Take the correct and necessary action to all incidents by following company’s standard operating procedures

-Maintain and perform data entry on accounts that require updating

-Assist technicians and customers with panel and communication problems

-Plan, organize and supervise all phases during shift by ensuring company standards are met and exceeded

-Assist the general manager determining staffingrequirments

-Recruit, Interview, hire and train new dispatchers

-Responsible for controlling cost associated with duties

Education

Euclid High School

Awards Received

-President’s Awards

-Customer service certificate

-Supervisory Management Training

Interests &Activities

Government Security, Call Center, Customer Services, Dispatcher Manager, General Office, Receptionist, Insurance

Summary Of Qualifications

-Excel, Internet Explorer, MS Office, Windows98, Word Perfect, Data Entry, Full Keyboard, Filing, PC, X-Ray and CT equipment Trace detection equipment, Mental detection equipment

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