Customer Service Office

MANPREET KAUR

Address: ** ******** *****, ********, *** 2Z6

Mobile: 647-***-**** Email: ****.********@*******.**.**

Career Objective:

I am seeking a challenging position in an organization offering career

opportunities, expansion of knowledge, where my managerial, leadership and

communication skills will be maximized and I can anticipate making progress

in the type of fast moving environment that I thrive in.

> An enthusiastic and energetic team player who works with speed,

efficiency and precision, prioritizing the workload to meet

deadlines.

> An excellent communicator with a versatile, flexible and open

minded approach, receptive to new technology, ideas and concepts.

> The ability to use initiative in researching both creative and

productively.

> The capability to introduce fresh insights into issues,

demonstrating break through thinking.

Employment:

March 2014- July 2014: Xerion Retail ltd.

Role: Content Writer

Job Responsibilities:

> Dealing with customer enquiries by emails.

> Handling complaints

April 2012 - March 2013: Barclays Shared Services

Role: Telephony Personal Banker

Job Responsibilities:

> Dealing with customer enquiries regarding personal banking

> Handling complaints

September 2011 - November 2011: Atos Origin (UK)

Role: Customer Service Advisor (Web Support) -

Contract

Job Responsibilities:

> Dealing with customer enquiries by telephone, email

> Providing web support to the customers

> Logged enquiries and resolutions on a database.

> Ensuring that customer's problems brought to a satisfactory

conclusion.

> Completing all administrative tasks and updating records.

> Using Word & Excel to write reports and create invoices.

June 2010 - October 2010: University of Wolverhampton (UK)

Role: Business Solution Administrator- Contract

Job Responsibilities:

> Providing administrative support to BDM's

> Purchasing goods and equipment, as required, and processing invoices

> Liaising with other administrative staff, academic colleagues and

students

> Liaising with partner institutions, other institutions, external

agencies, government departments

> Organizing meetings and setting appointments

> Organizing and storing paperwork, documents and computer-based

information

> Monitoring supplies of stationary

May 2009 - May 2010: Mexwell UK Ltd.

Role: Office Co-ordinator

Job Responsibilities:

> Using a variety of software packages, such as Microsoft Word, Outlook,

PowerPoint, Excel, and Access, to produce correspondence and

documents, and maintain presentations, spreadsheets and databases.

> Devising and maintaining office systems.

> Managing and maintaining budgets.

> Dealing with enquiries and complaints.

> Serving customers.

> Arranging meetings, taking minutes and keeping notes.

Education:

Sept 2010 -Feb 2012: Master's Degree in Business Administration

University of Wolverhampton (UK)

Sep 2006 - Sept 2008: Master's Degree in Management

University of Wolverhampton (UK)

July 2003-April 2006: B.COM Professional (60 % Aggregate)

Guru Nanak Dev University, Amritsar, India

July 2002-April2003: Senior Secondary- Commerce (62%)

April 2000-March2001: Higher secondary (63%)

Projects:

> Project report on Export Management.

> Project report on Import procedures and Policies.

> Dissertation on Factors Influencing Adoption of Internet Banking an

Indian Consumer Scenario.

Skills:

Languages: English, Hindi and Punjabi

IT Skills: Good knowledge of HTML, Windows Operating Systems,

Microsoft Office

Tools Excel and Spreadsheets.

Hobbies and Interests: Computing, Socializing.

REFERENCES:

I will be happy to provide references as required.

Contact this candidate