Customer Service Manager

MARWIN L. HEBDON JR. **** NW Jackson School Rd, Hillsboro,

OR

503-***-**** ~ *******@*****.***

OBJECTIVE

Obtain a position that would use my military and professional

experience, enabling me to make a positive contribution to the organization

while growing both personally and professionally.

HIGHLIGHTS OF QUALIFICATIONS

. Sergeant (E-5) in the United States Army

. Demonstrated leadership ability to organize, train and supervise

personnel

. Ability to work well independently or as a team member

. Ability to multi-task, prioritize and switch tasks as necessary to

meet deadlines

. Personable, outgoing, responsible, and respectful

EDUCATION/CERTIFICATION

Business Administration: Management Emphasis

PORTLAND COMMUNITY COLLEGE, Portland, Oregon

AAS Degree in Progress 01/2011 -

Present

Electronics Engineering

ITT TECHNICAL INSTITUTE, Portland, Oregon 2007 - 2008

RELEVANT SKILLS AND EXPERIENCE

Supervisor/Management

. One and a half years of experience as a Certified Area Coordinator at

Intel

. Addressed any issues or concerns directly with employee to achieve

resolution

. Scheduled up to 18 employees to assure all 12 hours shift rotations

were covered

. One year experience as Yard Manager to assure all aspects of the job

were covered and customer needs were met

. 5 years supervisory experience in US Army to assure personnel office

ran efficiently, soldiers were taken care of, jobs were being

completed, training programs were in place, arranged weekly commander

briefings, and evaluated subordinate personnel on a monthly, quarterly

and yearly basis

Training Experience

. Training experience with new military team members in all aspects of

their jobs, cross training with other areas, weekly training of team

to maintain standards, and knowledge of policies, procedures and

practices of the US Army

. Unit Land Navigation Instructor, Unit First Aid Instructor

. Experience training new hires on every facet of the job in a livestock

auction industry

. Certified Peer Trainer with Intel for Level I Process Flow and Level

II Operations

Administrative Experience

. General office experience: Answering multi-line phones, data entry,

filing, copying, faxing, mail correspondence, keyboarding and general

office organization

. Multi-task oriented with the ability to prioritize and switch tasks as

necessary and maintain confidentiality

. Responsible for office support activities including, but not limited,

to the purchasing of equipment and supplies, organizing meetings and

events, scheduling meeting rooms, ordering food and organizing group

moral building activities

. Handled Shipping and Receiving responsibilities of military unit

mailrooms

. Knowledge of database maintenance and record keeping

MARWIN L. HEBDON JR.

Customer Service

. Customer service including strong interpersonal and communication

skills

. Excellent writing skills, experience with daily record keeping

. Experience diffusing negative situations and the ability to problem

solve/trouble shoot

. Ability to act as first contact with customers/employees having

questions or concerns

Computer Skills

. Microsoft Windows experience: Microsoft Office Suite - Word, Excel

Outlook and PowerPoint

. Experience with use of Internet and Email applications

. Company specific software for Intel: SPC++ (Statistical Process

Control ++)

Achievements

. Awarded Joint Service Achievement Medal, Army Achievement Medal (3),

NATO Medal, Kosovo Liberation Medal, Expeditionary Forces Medal, Joint

Meritorious Unit Award, Valorous Unit Citation and multiple

certificates of Achievement/Appreciation and Unit Coins and Patches

for conduct during Bosnia and Kosovo Operations

. Vice President (2011 - 2012) - Student Veterans of America (SVA) -

Portland Community College Rock Creek Chapter

. Member of the Veterans Club, Students for Concealed Carry and the Buy

American Club at Portland Community College Rock Creek Campus

. Member of Veterans of Foreign Wars (VFW), The American Legion and

Disabled American Vets (DAV)

. Volunteer with the Veterans Resource Center - Portland Community

College Rock Creek Campus

MILITARY

Human Resources/Personnel Sergeant

US ARMY, 01/1995 - 03/2002

EMPLOYMENT

Land Survey Technician

TERRA-CALC SURVEYING 05/2013 - 11/2013

Process & Operations Technician

INTEL CORPORATION (FAB 20), Hillsboro, Oregon 10/2007

- 07/2010

Machine Operator/Line Lead

MASTERBRAND CABINETS, Hillsboro, Oregon 02/2007 - 09/2007

Asst. Night Operations Supervisor

AT SYSTEMS NORTHWEST, INC., Portland, Oregon 07/2005 - 11/2006

Yard Manager

BLACKFOOT LIVESTOCK AUCTION, Blackfoot, Idaho 08/2003 -

02/2005

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