Customer Service Marketing Manager

Location:

Posted:

September 21, 2014

KEVIN NICHOLS

CAREER FOCUS

Maximize and exceed customer satisfaction through my ability to provide extensive customer service in a

Hospitality and Marketing based industry. Increase corporate and management satisfaction with my extensive

knowledge of sales, marketing, and management skills.

PROFESSIONAL EXPERIENCE

06/2013 to 08/2014 Community Sales & Marketing Manager

Arbor Homes LLC Marion, IN

Manage new construction projects and serve as primary liaison

between client and multiple internal groups. Developed a structured

community outreach and promotion plan to gain outside contacts, potential

prospects and educate the community on our product.

08/2011 to 01/2012 Guest Relations

Hoosier Park Casino Anderson, IN

Served as main contact for guests, employees and other individuals

to assist and explain information about the facility, current promotions and

registrations.

03/2005 to 11/2009 Marketing Manager

F.C. Tucker Realty Marion, IN

Created and executed marketing/PR campaigns, including new

property introductions and existing product development. Managed social

media accounts, and mass marketing.

EDUCATION

Bachelor of Science; Tourism & Hospitality Management

2012

Ball State University Muncie, IN, USA

PROFESSIONAL AFFILIATIONS

• Grant County Chamber of Commerce

• Realtor Association of Central Indiana Affiliate

• Builder Association of the Greater Indianapolis Area