Profile
Professional creative individual seeking an environment that embodies the
structure of a fortune 500 company which promotes unparalleled customer
service standards and delivers the platform necessary for me to excel above
my personal, professional and financial goals.
Experience
Regional Sales Manager, Gigi's Cupcakes, Memphis TN 2009-Present
Multi unit development of management teams and staff to include 4 managers
and 42 support staff. Hands on training and product implementation of
corporate products and services, setting standards to maintain and deliver
consistency between stores and building the brand. Operational duties
include but are not limited to; recruiting, training and implementation
documentation, P & L, R & D, scheduling, setting sales goals and incentive
plans. Catering sales and marketing establishing relationships with
Autozone Park, Memphis Grizzles, St. Jude Children's Hospital, Baptist
Memorial Hospital and the Shelby County School Board.
Sales Manager, Grant & Company, Memphis, TN 2007-2008
Responsible for creating, implementing and administering the sales goals
for 5 new home communities within the Memphis area. Developed teams and
lead sales efforts by utilizing hands on in-model training sessions to
maximize lead capture and conversion ratios. Active liaison between
construction team, sales agents and homeowners to facilitate communication
efforts from slab to close. Implemented brand definition, structured
selling techniques, sales and constructions customer service standards and
modernized the reporting and contracts systems.
Sales Consultant, DR Horton Melbourne, FL 2006-2007
Responsible for managing the new home buying process from sale, interior
design, construction and closing in a single family 400 unit community.
Responsible for my own lead generation, building realtor relationships, and
referral buyer's to secure sales pipeline. Meet or exceed all sales goals
for the year in a softening real estate market.
Regional Sales Manager, KB Home, Vero Beach Florida 2004-2006
Responsible for managing productivity of 5 new home communities throughout
the Space Coast and Treasure Coast. Worked closely with Director of Sales
to achieve daily numbers: authorizations, starts, closes, and sales. Daily
community visits practicing on-site sales coaching, review of backlog
closing, pipeline of leads and evaluated conversion ratios of 15 sales
representatives. Reviewed pricing, inventory, backlog and sales for each
community with Director of Sales on weekly basis and addressed community
agents progress through 30, 60, 90 day business plans per individual. Track
Customer Satisfaction Index (CSI) by sales representative, community and
region and ensure success of JD Power Rating. Completed quarterly staffing
assessments and monitored retention and turnover rate of sales teams.
Complete performance review and outline a career path for every community
sales representative.
Portfolio Manager, Ocwen Federal Bank; Department of Veterans Affairs,
Orlando, FL 2003-2004
Responsible for post foreclosure assets sales for the Veterans
Administration, 15 million dollar portfolio division. Determination of
asset qualifications, hiring of third party realtors for market
evaluations and allocation of third party property preservation specialists
to evaluate and recommend repairs before listing. Post repair listing with
third party real estate brokers, negotiated final sales and moved asset to
closing while retaining highest value margin for the Veterans
Administration.
Education
Brevard Community College, Cocoa, FL - Associate Studies 1997
Florida Real Estate License, Melbourne FL - 2001
Certified Performance Coach, Las Vegas, Nevada - KB University 2004
Tennessee Real Estate License, Memphis TN-2007
Florida Real Estate License, Destin FL 2014
Skills
Master at multitasking, proficient in relationship selling, organized
independent producer, proven team leader. Passion for sales, marketing,
home building the people who work in that environment.
Referrals
Marilyn Morgan Weber- Owner, Gigi's Cupcakes of Memphis (734) 474-1133t
Scott Oberlink-Director of Sales, KB Home, Vero Beach FL (772) 643-
3181t
Mallory Smith- Kitchen Manager, Gigi's Cupcakes of Memphis (901) 603-
4598t
Salary history available upon request.
Amber Thomas
Regional Sales Manger
Thomas
415 Overstreet Drive
Destin, Florida 32541
**********@***.***
*****.******.***@********.***
Thomas
415 Overstreet Drive
Destin, Florida 32541
**********@***.***
*****.******.***@********.***