Customer Service Administrative Assistant

Paula Edward

*** * ***** ****** *** L* Durham, NC 27707

Phone: 919-***-**** Email: *********.***@*******.***

CAREER GOAL

I’m seeking a permanent position that will utilize my administrative and leadership skills to exceed company expectations.

PROFESSIONAL SKILLS

Leadership Skills

• Supervised six public relations clerks and provided a clear vision of the department's objectives and priorities.

• Ensured that client inquiries were handled in a timely, professional, and productive manner.

• Coordinated departmental orientations and on-the-job training programs for new employees.

• Supported employees by reviewing job performance at regularly scheduled intervals, recognizing their

achievements, and participating in the preparation of their future developmental plans & Q.A. duties

Problem Solving Skills

• Apply deductive, logical reasoning and make independent decisions; recognize emergency situations.

• Effectively diffuse any conflicts between personnel.

• Provide training on conflict resolution and employee safety.

Customer Service

• Knowledge of principles and processes for providing customer and personal services.

• Expertise in customer needs assessment and meeting quality standards for services.

• Skilled in the evaluation of customer satisfaction.

• Global Administrative Assistant, working with 11 Directors, and Managers @ IBM.

Communication Skills

• Proficient at written and oral comprehension and expression.

• Adept at diffusing confrontational situations, resolving them appropriately.

• Strong social perceptiveness through working with a diverse variety of people.

Computer Skills

Internet Explorer Excel Lotus Notes Service Manager

Microsoft Office Power Point Same Time Chat Thunderbird

Microsoft /XP Microsoft Outlook Workspace

EDUCATION

Associate of Arts in Business Administration November 2011

American InterContinental University (Graduate) Hoffman Estates, IL

Concentration: Business Management/Human Resources GPA: 3.0 out of 4.0

Cosmetology Diploma July 2009

Fayetteville Technical Community College Fayetteville, NC

Final GPA: 4.0 out of 4.0

EMPLOYMENT ( Mostly through Temp to Hire Agencies )

08/2013 – Present Sears Holdings, Routing Specialist Morrisville, North Carolina

12/2011- 7/2014 Manpower, Administrative IBM Durham, North Carolina

01/2010-03/2011 Carolina Inn, Dietary Server Fayetteville, North Carolina

04/2008-02/2010 Revco, Customer Service /Photo Lab Fayetteville, North Carolina

10/2006-01/2008 Target, Customer Service/Cashier Fayetteville, North Carolina

04/2004-10/2006 FTCC College, Administrative Fayetteville, North Carolina

05/2004-04/2005 Paris &Potter, Management Fayetteville, North Carolina

07/2003-04/2004 Pope AFB, Accountant, Administrative Fayetteville, North Carolina

09/2002-03/2003 Express Agency, Administrative Fayetteville, North Carolina

06/2001-10/2002 Staff Mark Agency, Call Center Fayetteville, North Carolina

11/2000-04/2002 Econo Care, Day Care, Teacher Linden, North Carolina

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