Customer Service Manager
Resume:
Donald Simpson
Bronx, New York, 10466
*********@*****.***
SUMMARY:
Dedicated individual with more than 15 years successfully providing compiling and analyzing
primary and secondary data for senior level executives and directors. Experienced in
coordinating, presenting and overseeing presentation, meetings, special events, research papers
and projects. Outstanding organizational, problem solving abilities, customer service,
communication and technology skills with computer proficiency.
CAREER EXPERIENCE:
Administration:
• Quarterly and Annual macroeconomic review.
• Collated and analyzed data for studies and reports and made recommendations based on
findings.
• Collaborated with public agencies and private organizations to develop short medium and
long-term economic plans and policies.
• Drafted and edited written materials for presentation at domestic and international
conferences.
• Drafted and edited written materials including agendas for meetings.
• Prepared, record, check over and proofread correspondence, invoices, presentations,
brochures, publications, reports and relevant materials.
Research:
• Provided research support by preparing experiments and analyzing data; perform
comparative analysis.
• Develop research papers based on literature review and data analysis.
Training and Development:
• Acted as company website manager for one year with principal responsibility of
monitoring web contents; ensuring timely updates, respond to queries.
• Lead and manage work flow for five economist per year.
Customer Service:
• Prepared tracking spreadsheet via Excel to monitor updates.
• Responded to citizens' complaints and requests for information and services.
CAREER HISTORY:
2003-2013 Senior Economist
2004-2005 Acting Manager – Corporate Website
1997-2003 Economist
EDUCATION:
University of the West Indies (Mona)
• Bachelor of Arts majoring in Economics and Mathematical Statistics
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