Customer Service Manager

Kimberly K Gordon, *** CR ***B, Burnet, TX *****, 512-***-****,

***********@*****.***

Summary

Possess Associate’s Degree in health care administration. Possess Customer Service, data entry, computer skills,

interpersonal, communication, effective time management, ability to map and research, and organization skills.

I am detail oriented, have a positive attitude, and responsible. I am currently a candidate for BS in Health

Administration. I possess a 3.85/4.0 GPA, and expected to graduate December 2014.

Education

University of Phoenix, Phoenix, AZ

Associate’s Degree, 10/2012 - 3.75/4.0

Mac Arthur Senior High, Houston, TX

Honor Role/Cum Laude/Diploma

Work Experience

Burnet CISD

PRN Substitute Teacher 2014-2015 school years

Seton Highland Lakes, Burnet, TX

Document Capture Specialist II

06/2008 to 05/2014

• Computer keyboarding skills, MS, Excel, COMPASS, Power Point, Outlook, Internet search engines, Master Patient

Index

• Phones, e-communication, professional oral and written communications

• Customer Service mindset, assisting with Request for PHI, and other information

• Reconcile monthly Memorandum of Transfers (MOTs)

• Clerical support to Med-Surge, ER, Respiratory, Physicians, Case Review Managers, Department Managers, Nurses

• Gather, prep, index, scan patient records in timely and consistent manner to meet day to day obligations.

• Box, store, and send Paper Records to off-site storage unit

• Train and assist co-workers in accordance with departmental goals, and policies and procedures

• Maintain confidentiality according to HIPAA and Policies and Procedures

Kimberly K Gordon, 310 CR 118B, Burnet, TX 78611, 512-***-****,

***********@*****.***

Seton Highland Lakes, Burnet, TX

Environmental Services

12/2003 to 06/2008

• Clean Emergency examination rooms, Imaging, doctor call room, Endoscopy offices, bathrooms, waiting areas, nursing

station, patient access office, other duties as assigned

Wal-Mart, Marble Falls, TX and Nitro, WV

Floor Clerk and Cashier

02/2003 to 11/2003

• Children’s Department Floor clerk

• Customer Service mindset anticipating and acting to satisfy customer needs and expectations.

• Phone and dressing room support

• Re-stock returned merchandise

• Set up displays for roll back items

• Cashier/ door greeter

Nitro Greyhound and Gaming

Housekeeping

11/2002 to 02/2003

• Clean assigned areas, and other duties as assigned

• Customer Service

BB&T, South Charleston, WV

Proof Operator/Corrections Clerk

07/1999 to 11/2001

• Process banking transactions (deposits, withdrawals, and loan payments)

• Correct proof transactions flagged as not balanced

• Send Teller and customer correction correspondence regarding transaction changes

General Truck Sales, South Charleston, WV

Kimberly K Gordon, 310 CR 118B, Burnet, TX 78611, 512-***-****,

***********@*****.***

Service Manager Assistant-Clerk

04/1998 to 04/2001

• General Office, keyboarding, filing, phones, scheduling, faxing, and copying

• Greet and Assist Customers

• Filing, boxing, storing, and shredding of vehicle records annually

• Professional written and oral communication between internal and external customers, and vendors.

• Monthly customer service calls, identifying unsatisfied customers for Service Manager to contact and negotiate

situation to improve customer satisfaction goals of service department.

• Maintain lease truck maintenance/mileage logs, schedule lease trucks for services

• Correspondence to vendors, clients, and customers

• Accurate Creation of Service Repair Orders, adding technicians detailed notes, and ensuring parts were charged to

account, and assigning service codes, processing payments meeting day to day obligations in an effective and timely

manner.

• Cashier accepting credit, checks, calling for Purchase Orders, and cash payments for services

• Maintain Warranty Return log and process Warranty returns

• Contact customers regarding the status of their vehicles

Hard Skills

• Computer and keyboarding skills – MS Office, Excel, Power Point, Outlook, company specific software.

• Copiers, fax, printers, scanners, switchboard, and general office administrative skills.

Soft Skills

• Interpersonal Skills/Communication –verbal and written

• Customer Services/Relationships

• Critical Thinking/Problem Solving

• Training/Development of new co-workers

• Detail Oriented/Mapping skills to track documents

• Organization/Prioritizing/Time management

Contact this candidate