Project Manager Customer Service
Resume:
Midland, Michigan *****
Phone: 989-***-****
Cell: (989) 513- 8872
E-mail: ********@*******.***
blaisdell/2b/93/b52
Objective Seek a professional position in which my acquired talent, work ethic, and
vast experience align with company development and my continued
professional growth.
Experience Aug 2014 – Present Johnson Portables Midland, MI
Senior Project Manager (sub-contractor)
Organizes action on construction project upon receipt of purchase order
or contract.
Facilitates and coordinates all activities of the project from design to
closeout.
Negotiate and align contractual obligations with company procedures
objectives and mitigate associated risk.
Write sub-contracts and manage scope of work within them.
Prepare project schedules and maintain on time and on budget per
company strategy objective.
Research and adhere to building codes per specific project regions.
Establishes and write change orders as required as the scope of work
changes.
Maintain solid relationships and ethical trust with the customers and
contractors during and after the project.
Provides assistance to other department matters from purchasing to
onsite installation as needed.
March 2012 – July 2014 Case Systems Inc. Midland, MI
Director of Project Management / New Business Development
Serve as an active member of Senior Staff.
Executive responsibility and oversight of Project Management, Applications
Engineering, R&D Engineering and Estimating.
Retained New Business Development responsibilities involving the
development of new products and distribution channel partners.
Develop and implement short term and long term company strategic plans.
Oversight and management of 22 Project Management Division employees.
10 direct and 12 indirect.
Promote and execute lean principles throughout the group establishing
effective and efficient processes.
Coordinate with Sales, Marketing, Estimating, Product Design. Information
Technology, Material Services, and Manufacturing departments as they
relate and interface with the successful execution of project management
objectives.
Develop and monitor departmental and employee metrics.
Provide vision and leadership in execution of management services of our
BOSTONtec metal fabrication table ergonomic product line.
Temporary two year assignment to oversight and direction of our Michigan
based Case Systems Solution dealership through transition.
Dec. 2003 – March 2012 Stageright Inc. Clare,
MI
Director Special Projects Division
Directly responsible for Project Management, Customer Service (project
specific), and Installations divisions, (3 direct and 6 indirect reports).
A working project manager for high profile projects reporting directly to the
vice president of sales.
Responsible for estimating costs related to custom products / projects
including change orders with an opportunistic market to bear strategy.
Technical sales support for our 5 markets through proposal and bid phase
attending most all pre-bid conferences.
Review and negotiate contracts related to custom projects between
company and clients.
Main liaison between our strategically aligned seating partners on stadium
seating venues.
Developed and updated weekly backlog reports for review by the
management team for resource loading.
Nov.1998 – Dec. 2003 Design Craftsmen Inc. Midland, MI
Senior Project Manager
Completed projects on time and on or under budget. Many letters of
customer recommendations with satisfaction to results on file.
Managed projects from Saudi Arabia to Alaska working with many
government and private entities.
Successful coordination of internal departments from Design to close out
on individual projects.
Managed multiple outside sub-contractors from contract to installation to
ensure deliverables meet or exceed company quality standards and client
expectations.
Successful Installation of manufactured products and ensure client
satisfaction.
May 1996 – Nov.1998 TRS/Secoa Minneapolis, MN
Project / Engineering Manager / New Business Development
Developed new and accenting products that aligned with current and
future manufacturing capabilities including specifying and purchasing new
fabrication equipment as needed.
Responsible for all projects that were custom product related in nature.
Responsible for sales, estimating, design, engineering, and quality
control of all specialty products including patent procurement.
Managed internal and external engineering personnel.
Dec. 1991 – May 1996 Stageright Inc. Clare, MI
Product / Project Manager
Responsible for internal day to day functions of newly formed Acoustical
Division.
Responsible for completing and oversight of estimating, scheduling,
engineering, and installation of acoustical and custom stage related
products.
Facilitated design and fabrication of specialty fixtures including vacuum
molds and adhesive distribution systems.
Mar 1981– Dec.1991 Randell Manufacturing Weidman, MI
Design Engineer / Quality Controller
Promoted from machine shop to engineering department.
Responsible for design and engineering of custom restaurant equipment.
Performed final quality control inspections and certification.
Assigned engineering workloads appropriate to team member’s ability.
•
Education • 1982 (Attended) Mid Michigan Community College (Harrison,
MI)
2001 -2003 (Attended) Northwood University (Midland, Mi)
•
• Supplemental Courses
Additional Training
Dale Carnegie Course (Certificate)
Seven Habits of Highly Effective People (Certificate)
Myers-Briggs Evaluation (Report)
National Sanitation Foundation (Certificate)
Stage Rigging Symposium (Certificate)
Arizona Commercial Contractors License (Qualifying Party)
Oregon Commercial Contractors License (Qualifying Party)
Herrmann Brain Dominance Instrument (Quadruple Dominate Profile)
• Named on Patents or Pending
Patents
Opus II Acoustical Enclosure System #5530,211
Smart Mover TM
Outdoor Laminated Deck
Break Away Deck Corner
References: Available upon request.
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