Service Representative Customer

Udelia Grover

*** ***** **** ******, **********, KY 40218

Home: 502-***-****

OBJECTIVE: To obtain a position with a growth oriented organization that

offers a continuing challenge and the opportunity for advancement.

EXPERIENCE

Lotsa Cars And Trucks, Lou, Ky. Graphic Designer Aug. 2008 -

Present

Create, produce, edit & proofread ads for customers, brought in by

salesperson using various programs. Adhere to deadlines. Layout & send

paper to printer for printing.

American Classifieds (Thrifty Nickel) Lou, Ky. Graphic Designer

Oct. 2000 - Aug. 2008

Create, produce, edit & proofread ads for commercial customers, whether

to be designed or brought in by salesperson using various programs &

materials. Adhere to deadlines for various publications. Paginate paper for

printing.

Labcorp of America, Lou, Ky. Patient Billing Service Rep Jan.

1999 - Oct. 2000

Provide member with detailed answers to questions and concerns relating

to billing procedures or direct them to the best person or department to

help with their problems or concerns.

Norrell, Lou, Ky. Oct. 1998 - Jan. 1999

Temporary positions with Norrell Temporary Services

Humana Inc., Lou, Ky. Cust. Service Representative Sept. 1996 -

Sept. 1998

Provide members with detailed answers to questions and concerns relating

to billing and enrollment policies and procedures through

telecommunication systems within established guidelines and time frames.

Bargain Mart Newspaper, Lou, Ky. Commercial Typesetter Mar. 1988 -

Aug. 1996

Composed layouts for our commercial customers, edit materials sent in by

commercial customers, produced top notch quality work for each customer,

Proofed & checked all materials for errors, laid out paper for printer

Bargain Mart Newspaper, Lou, Ky. Cust. Service Rep/Receptionist Mar.

1986 - Feb. 1988

Maintained customer phone lines and handled over the phone advertisement

inquiries. Verified with customers if their items were sold. Follow up on

billing of delinquent customer accounts. Took customer advertisements,

handled customer payments, answered multiple line phone, directed

incoming calls to proper person and handled customer concerns either over

the phone or from walk-in customers.

EDUCATION:

1971. Ahrens Vocational Technical High School, Louisville, Ky.

1982. Jefferson Vocational Technical School, Louisville, Ky.

SUMMARY: Excellent communicational, organizational and interpersonal

skills, teamwork, leadership, problem solving and decision making

abilities. Flexibility to adjust to many types of working conditions. Able

to work with little or no supervision. Equipment: PC, Mac, digital scanner,

programs: Quark, PageMaker, Photoshop, Illustrator C2

References available upon request

Contact this candidate