Customer Service Manager

C r a i g C. M oo re

*** ***** ******* **** **************@*****.***

New Ipswich, NH 03071 Cell: 603-***-**** or Home: 603-***-****

T R A N S P O R T A T I O N /O P E R A T I O N S / P R O J E C T M A N A G E M E N T

Multi-faceted, resourceful, and versatile management professional with comprehensive, yet diverse experience

as a Commercially Licensed Driver with 1.5M safe miles driven, Operations Manager, part-time Salesman, and

P roject Manager. Results-oriented, decisive and proactive leader with ability to play a pivotal role in

development of strategic business solutions to enhance the operational success of a company. Forward-thinking

and collaborative manager with excellent communications and interpersonal abilities to build rapport with

clients, staff and other key stakeholders to problem solve with diplomacy and tact, and ensure positive long-

term customer relations and excellent service.

A REAS E XPERT ISE

OF

Transportation/Logistics Operations P roject Management Strategic Business Solutions

Safety/Security Sales Customer Service Client Relations Regulatory Compliance Complex

P roblem Solving

Policies/Procedures S taff Supervision/Training/Performance Management Vendor Management

Organizational Management Resource Allocation T ime Management Account Management

Process Improvements Team Leader/Motivator Public Speaking/Presentations

PROFESSIONA L E XPER I E NCE

Self-Employed Nov 2013 -

P resent

P roject Manager / Business Development

Manage development of business with landowners for sale of timber for resale to a logging company

t hat cuts the trees.

Oversee and manage project that includes identification of property boundaries, estimation of the value

of the timber sales, negotiation of contract, audit of the loads ensure payment accuracy, and

management of all appropriate town and state permits required; and ensuring that the logging

company is in compliance.

Successfully completed two large land t racts at 130 acres and 501 acres.

Burl Land Clearing – Hooksett, N H Jun 2010 -

P resent

CD L-A D river

Driver of a t ruck certified for 99,000 lbs. and weight as much as 140,000 lbs. for transport of timber

f rom various land t racts throughout New Hampshire and Massachusetts to mills that process the

t imber.

Develop and maintain relationships with mills to ensure positive customer relation and excellent

customer satisfaction.

Windwa rd Petroleum – M anchester, N H 2004 - 2009

D r iver

Operated tanker delivery vehicles with responsibility for route planning and scheduling of deliveries,

and ensuring positive customer relations.

Selected by CEO to serve on Business Improvement Task Team with proven business acumen and

ability to work on a management level.

Other Professional Experience

Cowan Enterprises – Albany, NY Driver 2003 – 2004

JB Hunt Trucking – Albany, NY Driver 2003

Rubi and Quiri – Gloversville, NY Sales Representative 2002 – 2003

NFI Interactive – Merrimack, NH Driver 2000 - 2002

HAAS LLC- Bow, NH Operations Manager 1998 –

2000

ED UCAT IO N

NORT HEAST CAREER SCHOOLS, MANCHESTE R, N H – CO M M E RC IAL DR I V I NG CERT I F ICAT I ON

H ESSER C OM M U N I TY C OLLEGE, N ASHUA, N H – B US I NESS / C O M M U N ICAT IO NS

STE P H E N M I N ISTRY, A M H E RST, N H – M I N ISTRY T RA I N I NG

COM M U N I TY SERV ICE

M EN ’S M EN TOR /L I F E C OACH ; L I T T LE L AMBS I N T E RNAT I ONAL - B U I L D I NG O RP HANAGE G UATE MA LA ;

AN IN

P UBL IC SPEAKER N IG H T E NCOURAGE ME N T G UATE MALAN B US I N ESSME N ; SPEAKER C H U RC H

AT OF TO IN

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