Medical Administrative Assistant

Christina Guthrie

**** ****** ********* #**

Houston, TX 77073

Cell: 843-***-****

Email: **.*******@*****.***

Summary:

• Ten years experience as a Receptionist/Office Assistant and six years experience as a Hospital

Corpsman/Medical Assistant front and back office.

• Exceptional customer service skills developed through fourteen years experience.

• Excellent communication skills, both verbal and written.

Education and Certification:

06/2010- 07/2011 Mira Costa Community College Oceanside, CA

A.A. in Liberal Arts

Courses taken: Medical Terminology, Anatomy &Physiology I & II, Medical Billing, HIPAA for Allied Health

Careers

2000 Basic Naval Hospital Corpsman School Great Lakes, IL

1998 Roosevelt High School Fresno, CA

Diploma

AHA BLS for the Healthcare Provider Certification Expires 9/2015

Work Experience:

9/2013-2/2014 Elizabeth Hospice, Clinical Support Assistant Escondido, CA

4/2014-8/2014

• Assigned to the Patient Services department as a temporary Clinical Support Assistant (office

administrative assistant) through AppleOne Staffing Services. Primarily responsible for

processing and tracking physician orders, administrative and phone support for Clinical Support

as needed. Office equipment required to use: multi-line phones, printers, fax machine, copier, and

scanner. Software required to use: Allscripts EHR, OnBase EMR, and Microsoft Office programs

including Word, Excel, Outlook, and PowerPoint.

• Perform various clerical duties in support of Clinical Services and Medical Services such as

scanning, faxing, copying, and preparing correspondence, including patient related letters. Assist

CSA-Team Services and Operator with incoming telephone calls and direct to appropriate staff in

a timely and professional manner using multi-line telephones, Microsoft Outlook, and Microsoft

Excel programs.

• Process and track all physician orders, including certifications, re-certifications, Do Not

Resuscitate (DNR) order, Physician Orders for Life Sustaining Treatment (POLST), telephone

orders, faxed facility orders, and supplemental orders. Print and distribute new orders for

signature from Allscripts EHR software in a timely manner.

• Works closely with billing department and Medical Records to ensure orders are signed and

returned in a timely manner. Scan, separate, and index signed orders into Onbase EMR database

in a timely manner. Ensure each document is indexed into the correct record by checking the

record number, patient name, document name, and date of the document and verifying it is

indexed correctly. Verify and process documentation to community physicians and/or facilities in

accordance with HIPAA regulations.

• Perform audits and prepare data for reporting purposes. Enter audit data into Microsoft Excel

spreadsheets for certifications and re-certifications. Create charts and graphs using audit data for

Compliance Manager when needed. Perform special projects or other assignments as requested

by supervisor. Provide back up support to other clerical support staff as needed. Update 10

process manuals for Patient Services department.

10/2012-9/2013 MCCS/Pacific Views MCX, Sales Associate/Cashier-NF1-0153 Camp Pendleton, CA

• Assigned as sales associate for Young Men’s and Men’s department. Assist and serve customers

with location, selection and purchase of merchandise with an emphasis on customer courtesy.

Responsible for merchandising, display, and appearance of assigned areas. Ensure items are

properly marked before putting items on sales floor and mark down current stock monthly to be

moved to clearance racks. Assist in inventories, maintain back stock, restock sales floor as need

with back stock. Ensure proper accountability and security of assigned areas. Perform general

housekeeping duties such as cleaning or dusting fixtures and merchandise and ensure area in

warehouse is kept organized.

• Assist front of store as backup cashier during busy times or as needed. Accept sales, and operate

cash register. Check merchandise, ring sales on cash register, receive payments, make change,

bag or wrap merchandise and complete related sales records. Verify personal checks and credit

cards.

03/2011-12/2011 Family Eyecare Center, PT Medical Receptionist Carlsbad, CA

• Trained in new Electronic Health Record system Eyecare which the office was transitioning to.

• Open and close optometry office, answer phones and assist walk-in patients by answering

questions and/or making appointments, make appointments using Eyecare Appointment system,

place reminder calls to patients for upcoming appointment times, distribute mail, and collect

payment for services rendered. Weekly responsibilities included weekly bank deposits, and

weekly cleaning of office. Create new files for convalescent hospital patients using alphabetical

color coding system.

• Input completed patient data and insurance information in electronic medical record and paper

record, file records for medical billing, invoicing, and glasses and/or contact lens orders as

needed. Bill claims with medical and vision insurance, input and reconciles insurance payments,

create invoices as needed, update workers compensation claims as needed, and inform patients

and referring doctors of workers compensation claim updates. Scan and label old medical records

for current patients into the new Eyecare Electronic Health Record.

• Purge records for files needing to be placed in storage or for destruction monthly, update referral

board monthly, mail for upcoming appointments and events, compile invoices for accounts

payable, reconcile monthly accounts receivables and send overdue and current invoices out as

needed, update collection company of overdue files monthly, inventory office supplies monthly

and print monthly office data report for the owner/doctor.

• Vision and medical insurances filed/familiar with include VSP, Eyemed, Tricare, Aetna, Cigna,

BlueCross/BlueShield, Medicaid, Medicare, and United Healthcare.

03/08-05/10 Coastal Eye Associates, PT/FT Medical Receptionist Bluffton, SC

• Check patients in and out, create appointments as needed in EZ Frame software, answer phones

and assist walk-in patients by answering questions and/or making appointments, create records

for new patients using alphabetical color coded system, pull patients records for the next

business day according to printed schedule, collect payment for services rendered, and ensure

receipts and cash box are accurate with daily intake of money.

• Perform tests on patients including auto-refraction and visual fields. Read patient’s current

prescription from glasses on lens-o-meter. Dispense drops in patient’s eyes for dilation and

dispense trial contacts. Teach new contact lens wearers how to insert, remove and care for soft

and hard contact lenses.

• Create bills and other correspondence for patients and doctor as needed, make copies of medical

insurance cards, check for vision insurance, verify and bill vision insurance claims, call and verify

medical eye coverage and file medical claims, update patients on medical claim status, and

ensure accounts remain updated with correct patient identification data.

• Other miscellaneous responsibilities included: inventory and ordering of contacts, office supplies,

samples of medicine and contact lens solution. Acted as Office Manager as needed and trained 4

people in front desk functions.

• Vision and medical insurances filed/familiar with include VSP, Eyemed, OptumHealth/Spectera

Vision, Davis Vision, Tricare, BlueCross/BlueShield, Medicaid, Medicare, Aetna, Cigna, and

United Healthcare.

05/06-08/06 Troy Humphrey Moving & Storage, PT Office Assistant Jacksonville, NC

• Register new moving jobs by fax or online, enter jobs in logbooks, and start new files for jobs

including filing any orders, pre-move surveys, and other miscellaneous papers. Make

appointments for pre-move surveys, conduct pre-move surveys over the phone and in customer’s

houses. Update customers on status of moving job, packers’ arrival time, and moving truck arrival

time at house.

• Help other office assistants to get papers ready for packing and loading jobs, rate papers for

drivers that were leaving to destination of move, assist in sorting papers for billing process, and

file finished jobs per tracking system used in the office.

07/99-02/06 United States Navy, Hospital Corpsman Multiple Duty Stations

• Greet patients at front desk of clinics, assist walk-in patients by answering questions and/or

creating appointments using CHCS, check patients in and ensure all patient data is updated in

CHCS database, create appointments using CHCS, and create new medical records using alpha-

numeric and color-coded system used by the military as needed. Enter and update patient’s data

into CHCS and SAMS databases, ensure medical records are properly formatted, review all

medical documents for completeness of patient data before filing in proper location in medical

record. Access CHCS for labs and medication needed for appointments.

• Family Practice, Internal Medicine, Pediatric, Military Sick call Clinics- competent in veni-

puncture, vital signs, IV placement, injections, collection of labs, performing EKG’s, assisting

physicians with pap smears, colposcopies, IUD insertions, nebulizers, mole removals, wart

removals, toe nail removals and various other clinical procedures.

• Immunization Clinic- inventory, stock and administer vaccinations to patients, annotate

vaccinations into medical record and clinical databases. Input ICD-9 and CPT coding of

vaccinations given to patients in CHCS and SAMS databases. Doubled the number of patients

seen in the clinic resulting in a LPN position being opened up at the clinic.

• Military Physical Exams and Occupational Health Physical Exams – create appointments for

military and civilian personnel for their physicals. Ensure patients and their commands are aware

of appointment times for physical and other lab tests needed, update patient data in CHCS and

medical records as needed, access CHCS for labs and results of medical tests as needed,

reviewed all physical exam documents for completeness and accuracy, routinely monitor and

update information in records until physical exams completed, and contact commands with

updates when necessary. File completed physical exam records, participate in annual review of

master files of civilian workers, and purge old records for destruction as needed.

• Hard working Correspondence Clerk rapidly advancing to Administrative Assistant of the Director

of Administration at Naval Hospital Yokosuka, Japan in one year. Three years of EMT/Emergency

Room experience. Patient Contact Representative for two years who performed customer

satisfaction surveys and handled patient complaints and concerns.

• As Lead Petty Officer of multiple clinics- provide instruction and on-the-job training to over 20 new

Hospital Corpsman and 6 Medical Assistants during clinical rotations on day-to-day functions,

organize advancement training for Hospital Corpsman, supervise and assist instructors during

training, and assist in study sessions for students. Responsible for scheduling of corpsman to

doctors in clinic, lunch schedule, and creating an overnight duty schedule for one of the clinics I

worked at.

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