Service Manager
Resume:
PROFESSIONAL PROFILE
Versatile manager with almost 24 years of experience in managing automotive
service operations, coordinating logistical services, and training
employees. Innovative, forward-thinking leader adept at developing and
executing strategic action plans that deliver substantive results,
including: increased profits, enhanced customer satisfaction levels, and
labor rate management. Visionary with proven track record of continual cost
improvement, and new program introductions focused on sustaining long-term
revenue growth.
PROFESSIONAL EXPERIENCE
Napleton Nissan-Service Advisor
April 2014-Present
Schedule and dispatch all work orders to technicians.
Advise customer of necessary repairs.
Prepare job estimates and customers' bills.
Prepare purchase orders if we pay for the customer to rent a car or hir an
outside repair facility to complete the work.
Arrange car rentals and sublet labor.
Generate business and sales by calling customers for service
recommendations or reminding them when service is due.
Handle correspondence over the Internet and phone such as making
appointments and answering questions.
Bobb Auto Group-Service Coordinator
September 2013-
April 2014
Scheduled and dispatched all work orders to technicians.
Advised customer of necessary repairs.
Prepared job estimates and customers' bills.
Prepared purchase orders if we pay for the customer to rent a car or hir an
outside repair facility to complete the work.
Arranged car rentals and sublet labor.
Generated business and sales by calling customers for recommendations or
reminding them when service is due.
Handled correspondence over the Internet and phone such as making
appointments and answering questions.
Express Oil Change and Service Center-Manager
March 2012-August
2013
Recruited to store as Service Director and recognized on several occasions
by Dealer Principal for growing business through effective reservation
management, recruiting technicians, Service Consultants and many process
improvements
Worked with owners and management team to grow revenue and net profit.
Engineered improved customer satisfaction by implementing several customer
focused processes.
Initiated marketing strategy utilizing email and personalized follow up.
Several campaigns resulted in significant growth.
Managed over 8 people.
Roadway Inc. - Dock Service Coordinator April
2007 - March 2012
Managed 55 loading points on the dock team of over 115 staff who supported
daily inbound and outbound trucking needs.
Collaborate with Senior Management team to define warehouse requirements
and supply issues.
Responsible to ship in raw materials and industrial bulk supply items.
Implemented improved inbound and outbound processes and procedures and
strategies that streamlined distribution.
Oversee truck pick-ups and complete minor repairs.
Coordinated training and conducted performance reviews.
Ensured the timely and regular maintenance of equipment.
Responsible for assessing the quality of shipped products and analyzing
historic trends.
Assess capacity of inbound and outbound trailers to maximize efficiency on
all shipments.
Research any freight that does not have tracking numbers and find out what
it is and where it goes and quickly reassign a tracking number and get it
to the proper final destination.
Brinks Inc. - Manager June 1990 -
November 2006
Responsible for interviewing, evaluating, and training employees.
Managed compliance with company safety protocols including filing of all
vehicle accidents and personnel injury reports.
Managed and maintained D.O.T., O.S.H.A, Forklift licenses for all
employees.
Managed customer records.
Managed routing for 12 daily runs.
Managed weekly scheduling of 40 employees.
Managed maintenance for a fleet of 16 trucks.
Responsible for the updates to building alarms and video surveillance
equipment.
Delivery of large amounts of currency to and from customers. Replenishment
and maintenance of customers ATM machines.
EDUCATION
Donald E Gavit Sr High School Graduated 1997
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