Customer Service High School
Resume:
Johanna Schafer
*********@*****.***
Fitchburg, MA, 01420
Experience:
Panera Bread, Chelmsford MA 2012-April 2014
Certified Baker
• Interacted/Educated customers and associates about Panera’s products
• Managed the baker timeline according to company standards
• Managed all food safety requirements and maintained cleanliness standards
• Reporting product shortages to BMM
• Constantly evaluated finished product to ensure the highest quality
Whole Foods Market, Bedford MA 2011-2012
Food Prep Department
• Maintained marketable/attractive foods displays
• Ensured excellent company image by providing courteous, friendly, and efficient service to customers and
team members.
• Prepared raw materials and maintained consistency in food quality standards.
• Always ensured fresh, appealing case by checking codes, rotating product, and removing out-of-date product
• Labeled, dated, covered, and rotated all products in the kitchen walk-in cooler.
Toys R Us, Williston, VT 2010
Stockroom Associate
• Back of house night stocker, unloaded trucks, tagged, handled overstock intake
• Operated cardboard compacter and pallet jack
Groton Wellness Bistro Medical Center and Day Spa, Groton, MA 2009-2010
Supervisor
• Clerical responsibilities included appointment setting, customer service and medical billing work
• Managed front end team and kitchen staff while opening and closing
• Organized special events and supervised catering orders
• Oversaw cash register and made bank deposits
• Ensured quality control and Serve Safe guidelines
• Created weekly organic specials
• Food preparation- produce, meats, stocks
• Line cook- operated grill, oven, and skillet cooking breakfast and lunch menu items
• Baked gluten-free cookies, cakes, and brownies
• Instituted food waste log, oversaw stock and inventory
Education:
Montachusett Vocational Technical School, Fitchburg, MA, 2013
Groton Dunstable Regional High School, Groton, MA, 2007-2010
Skills:
Microsoft Word, Excel, Power Point, Photoshop, EndNote, database management, website creation
Activities:
Volunteer, Bike Recycle Vermont, Burlington, VT 2010
Volunteer, The Old North End Ramble, Burlington, VT 2010
French Club, Groton, MA 2006-2010
Big sister for students with developmental disabilities, Lunenburg, MA 2006-2008
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